Page 1 of 2 12 LastLast
Results 1 to 10 of 20
  1. #1
    Senior Tech 250+ Posts
    Join Date
    Sep 2013
    Location
    Burleson
    Posts
    433
    Rep Power
    23

    MP C3004 - SC995-03

    I have a MP C3004 with a SC995-03 code. This machine is at a customer location and has been functioning fine until this morning.

    It says machine serial number doesn't match or the controller is defective.

    It just seemed a bit strange to me as no work was being done on this machine, it's not like i was messing with the controller or anything.

    So is there something I can check or look at first before going through replacing the controller on this machine?

    Thanks.

  2. #2
    Field Supervisor 500+ Posts luca72's Avatar
    Join Date
    Oct 2017
    Location
    Milano, Italia
    Posts
    573
    Rep Power
    29

    Re: MP C3004 - SC995-03

    Quote Originally Posted by ABS tect View Post
    I have a MP C3004 with a SC995-03 code. This machine is at a customer location and has been functioning fine until this morning.

    It says machine serial number doesn't match or the controller is defective.

    It just seemed a bit strange to me as no work was being done on this machine, it's not like i was messing with the controller or anything.

    So is there something I can check or look at first before going through replacing the controller on this machine?

    Thanks.
    usually (as you said) that error occurs when the controller is replaced, and the procedure to return the serial number must be performed (see manual) or when the wrong controller is mounted (e.g. ex controller on non-ex or vice versa ), but since it is not your case, neither one, nor the other, I think about nv-ram faulty, controller faulty, or try the machine with hdd disconnected, I'm not very confident, but you never know, it might maybe there is no possibility to enter sp mode, with that error behind it

  3. #3
    Retired 10,000+ Posts slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    18,031
    Rep Power
    516

    Re: MP C3004 - SC995-03

    Unless you have a proper power device installed in front of the MP C4504 it may have been hit with a power surge or RF line noise that scrambled the NVRAM and/or the HDD.

  4. #4
    Service Manager 5,000+ Posts
    MP C3004 - SC995-03

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    6,452
    Rep Power
    150

    Re: MP C3004 - SC995-03

    Quote Originally Posted by ABS tect View Post
    I have a MP C3004 with a SC995-03 code. This machine is at a customer location and has been functioning fine until this morning.

    It says machine serial number doesn't match or the controller is defective.

    It just seemed a bit strange to me as no work was being done on this machine, it's not like i was messing with the controller or anything.

    So is there something I can check or look at first before going through replacing the controller on this machine?

    Thanks.
    Try reseating all the controller connections, clean the RAM contacts & update the firmware is where I would start.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  5. #5
    Senior Tech 250+ Posts
    Join Date
    Sep 2013
    Location
    Burleson
    Posts
    433
    Rep Power
    23

    Re: MP C3004 - SC995-03

    I started with redoing firmware romdata, and then package. Machine was functional when I left.

    However customer said it would work for a day or so before coming back. So no call this morning so far.

    If i get a call I will check/replace HDD and if it still persist I'll give in to replacing the controller.

    Also, I reckon I should have them put it on a surge protector.

    Thanks for the input.

  6. #6
    Service Manager 5,000+ Posts
    MP C3004 - SC995-03

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    6,452
    Rep Power
    150

    Re: MP C3004 - SC995-03

    Quote Originally Posted by ABS tect View Post
    I started with redoing firmware romdata, and then package. Machine was functional when I left.

    However customer said it would work for a day or so before coming back. So no call this morning so far.

    If i get a call I will check/replace HDD and if it still persist I'll give in to replacing the controller.

    Also, I reckon I should have them put it on a surge protector.

    Thanks for the input.
    With any controller type error its always worth updating the firmware before replacing any hardware.

    Hopefully you resolved the issue.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  7. #7
    Senior Tech 250+ Posts
    Join Date
    Sep 2013
    Location
    Burleson
    Posts
    433
    Rep Power
    23

    Re: MP C3004 - SC995-03

    So far so good...no call back and it has been a couple weeks. Guess firmware did it

  8. #8
    Service Manager 5,000+ Posts
    MP C3004 - SC995-03

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    6,452
    Rep Power
    150

    Re: MP C3004 - SC995-03

    Quote Originally Posted by ABS tect View Post
    So far so good...no call back and it has been a couple weeks. Guess firmware did it


    Glad to here that.

    This forum is full of techs replacing controller boards etc when a simple update could resolve the issue.


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  9. #9
    Senior Tech 100+ Posts
    Join Date
    May 2020
    Location
    Lagos
    Posts
    132
    Rep Power
    5

    Re: MP C3004 - SC995-03

    Quote Originally Posted by copier tech View Post


    Glad to here that.

    This forum is full of techs replacing controller boards etc when a simple update could resolve the issue.


    How do we know when filmwire needs update???

  10. #10
    Service Manager 5,000+ Posts
    MP C3004 - SC995-03

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    6,452
    Rep Power
    150

    Re: MP C3004 - SC995-03

    Quote Originally Posted by Pixtech Frameworks View Post
    How do we know when filmwire needs update???

    If you can send me a list of your current versions I can let you know if you need an update etc.

    sales@copierfirmware.co.uk
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here