Just a follow up, we updated firmware and ensured that the SSL encryption was turned on in the user tools. Had a conversation with the customer and their IT guy about different security options, such as passwording documents, which of course seemed to be too much work to the customer. Basically, made it clear that we've done all we can as far as the copier is concerned and that once it gets beyond the copier, it is a network issue.


Thanks for all the input!