C5100 Missing Magenta Color Channel

[Allie Hussein]

I have a Ricoh C5100 and it's not printing anything from the Magenta Color.
• The machine was printing fine.
• I took out the Magenta Developer Unit to access and clean the PCU Cleaning Unit.
• When I re-inserted it into the machine and tried to print, I was getting my Cyan, Yellow and Black Channel, but NO MAGENTA.
• I checked all wires and properly cleaned the Developer Unit.
Has anyone encountered this? Can anyone suggest or point me to the a remedy.

[Phil B.]

I have a Ricoh C5100 and it's not printing anything from the Magenta Color.
• The machine was printing fine.
• I took out the Magenta Developer Unit to access and clean the PCU Cleaning Unit.
• When I re-inserted it into the machine and tried to print, I was getting my Cyan, Yellow and Black Channel, but NO MAGENTA.
• I checked all wires and properly cleaned the Developer Unit.
Has anyone encountered this? Can anyone suggest or point me to the a remedy.

Sounds like you need to go back over what you did.
Make sure all wires are connected and dev unit is properly placed.

Being an enduser you should consult a TRAINED TECH.


Sent from my SM-G960U using Tapatalk

[TonerMunkeh]

• I checked all wires and properly cleaned the Developer Unit.

Bit more detail required on your "cleaning" please.

[UNICORNico]

I have a Ricoh C5100 and it's not printing anything from the Magenta Color.
• The machine was printing fine.
• I took out the Magenta Developer Unit to access and clean the PCU Cleaning Unit.
• When I re-inserted it into the machine and tried to print, I was getting my Cyan, Yellow and Black Channel, but NO MAGENTA.
• I checked all wires and properly cleaned the Developer Unit.
Has anyone encountered this? Can anyone suggest or point me to the a remedy.

Please tell me that in that "cleansing" the developer is not aspired.
xD lol. It reminded me of a call from a customer who complained about something similar, and had vacuumed up the development units.

[DRichard]

Please tell me that in that "cleansing" the developer is not aspired.
xD lol. It reminded me of a call from a customer who complained about something similar, and had vacuumed up the development units.

A vacuum cleaner in the wrong hands is ALMOST as destructive as a can of compressed air...

[Drivee]

Change OPC unit. It is some electrical contact on OPC. I think..

[satins]

I have a Ricoh C5100 and it's not printing anything from the Magenta Color.
• The machine was printing fine.
• I took out the Magenta Developer Unit to access and clean the PCU Cleaning Unit.
• When I re-inserted it into the machine and tried to print, I was getting my Cyan, Yellow and Black Channel, but NO MAGENTA.
• I checked all wires and properly cleaned the Developer Unit.
Has anyone encountered this? Can anyone suggest or point me to the a remedy.

Are you using the genuine toner?
And if yes, did you use the new cartridge or swapped it from any other device?