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  1. #1
    Senior Tech 100+ Posts copytrust's Avatar
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    RICOH MP3555 Toner supply provlem

    I am having a problem with a Ricoh MP3555 a new client call us, the machine doesnt supply toner and its having a toner add indication i can see the machine turns 1 time and then it stops i can hear a noise from the motor, if i turn it with my hand then it starts turning 2-3 times and it stucks again with the noise.
    Since i havent worked with these models any help will be appreciated.

    PS i forgot to mention the client was using compatible toner and i chanced it with the original toner.

  2. #2
    Senior Tech 250+ Posts Drivee's Avatar
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    Re: RICOH MP3555 Toner supply provlem

    maybe good toner shake will help..

  3. #3
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Re: RICOH MP3555 Toner supply provlem

    The compatible toner will have taken the pump out I'm afraid.

  4. #4
    Senior Tech 250+ Posts Drivee's Avatar
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    Re: RICOH MP3555 Toner supply provlem

    Maybe, it need cleaning. The OEM can make same problem.

  5. #5
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: RICOH MP3555 Toner supply provlem

    I think there's no pump like in the color models but some sort of "hopper" in the back of the machine with a static pipe and a conveyor screw, perhaps some clogged toner is blocking the drive or the screw/conveyor broke inside that pipe.

  6. #6
    Field Supervisor 500+ Posts luca72's Avatar
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    Re: RICOH MP3555 Toner supply provlem

    Quote Originally Posted by copytrust View Post
    I am having a problem with a Ricoh MP3555 a new client call us, the machine doesnt supply toner and its having a toner add indication i can see the machine turns 1 time and then it stops i can hear a noise from the motor, if i turn it with my hand then it starts turning 2-3 times and it stucks again with the noise.
    Since i havent worked with these models any help will be appreciated.

    PS i forgot to mention the client was using compatible toner and i chanced it with the original toner.
    if you give it a help with your hand, and it turns, the motor would seem weak, activate the door actuators, and try sp-5-804-162 (toner bottle motor) and see what happens
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

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