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  1. #1
    Technician
    Join Date
    Jan 2019
    Location
    Hälsingland, Sweden
    Posts
    24
    Rep Power
    7

    Problem with jam from Roll Unit 2 on MP CW2201SP

    Hi!

    We don't have that much experience of the MP CW2201SP and we have a customer that has this unit and have alot of problems with it and most seem to be connected when printing from the second roll unit.

    My colleague who has seen the machine on site have noticed that after a successful print and when the paper is cut the printer rolls back the paper and when it rolls back it seems to have a tendency with the next print to get stuck in one of the "cracks" in the paper path.

    The most frequent Jam code is this one (from ARMS)

    11:08:06 JAM 54 Paper Jam Loc: Registration SN: Late(SP7-504-054)[Read Only]

    from SM
    54 A2 Paper out (Roll Unit 2)
    54 Roll end at Roll Unit 2. The roll unit exit sensor did not detect paper for 7 sec.

    We haven't been able to figure out if it's mechanical issue, paper issue or even a driver issue, when my colleague was on site this week we couldn't reproduce the problem of course, the customer is also located quite distant so we want to have as much hints as possible to not go there without having a good working theory.

    The customer itself has noticed it happens more frequently when the paper roll is near end that it has the tendency to curl up, so is it an idea to switch paper?

    The full error history is:


    Time SC/JAM Code Description Counter
    10:28:33 JAM 41 Paper Jam Loc: 4th Vertical Transport SN: Late(SP7-504-041)[Read Only] 2393



    Time SC/JAM Code Description Counter
    07:14:14 JAM 54 Paper Jam Loc: Registration SN: Late(SP7-504-054)[Read Only] 2379



    Time SC/JAM Code Description Counter
    14:45:30 JAM 54 Paper Jam Loc: Registration SN: Late(SP7-504-054)[Read Only] 2379
    07:46:24 JAM 2 Total Original Jam by Location: Regist not turned on(SP7-505-002)[Read Only] 49



    Time SC/JAM Code Description Counter
    08:17:09 JAM 6 Total Original Jam by Location: Original emergency stop(SP7-505-006)[Read Only] 30
    08:15:19 JAM 6 Total Original Jam by Location: Original emergency stop(SP7-505-006)[Read Only] 29



    Time SC/JAM Code Description Counter
    12:11:07 JAM 54 Paper Jam Loc: Registration SN: Late(SP7-504-054)[Read Only] 2259
    11:53:34 JAM 41 Paper Jam Loc: 4th Vertical Transport SN: Late(SP7-504-041)[Read Only] 2250
    11:39:22 JAM 41 Paper Jam Loc: 4th Vertical Transport SN: Late(SP7-504-041)[Read Only] 2250
    09:55:49 JAM 41 Paper Jam Loc: 4th Vertical Transport SN: Late(SP7-504-041)[Read Only] 2250



    Time SC/JAM Code Description Counter
    13:55:16 JAM 6 Total Original Jam by Location: Original emergency stop(SP7-505-006)[Read Only] 16
    11:17:25 JAM 6 Total Original Jam by Location: Original emergency stop(SP7-505-006)[Read Only] 14



    Time SC/JAM Code Description Counter
    06:50:42 JAM 41 Paper Jam Loc: 4th Vertical Transport SN: Late(SP7-504-041)[Read Only] 2072



    Time SC/JAM Code Description Counter
    16:00:06 JAM 41 Paper Jam Loc: 4th Vertical Transport SN: Late(SP7-504-041)[Read Only] 2048



    Time SC/JAM Code Description Counter
    11:09:03 SC 52202 SC52202: Roll 2 Hardware Error 1941



    Time SC/JAM Code Description Counter
    08:43:31 SC 50804 SC50804: Cutter Home Position Switch Error 1608



    Time SC/JAM Code Description Counter
    00:47:02 SC 99100 The Number of SC99100: Software continuity error 1362



    Time SC/JAM Code Description Counter
    16:30:02 JAM 2 Total Original Jam by Location: Regist not turned on(SP7-505-002)[Read Only] 3
    16:29:28 JAM 2 Total Original Jam by Location: Regist not turned on(SP7-505-002)[Read Only] 3

    Time SC/JAM Code Description Counter
    11:08:06 JAM 54 Paper Jam Loc: Registration SN: Late(SP7-504-054)[Read Only] 2443

  2. #2
    Field Supervisor 500+ Posts luca72's Avatar
    Join Date
    Oct 2017
    Location
    Milano, Italia
    Posts
    796
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    38

    Re: Problem with jam from Roll Unit 2 on MP CW2201SP

    we have only one of those expensive units around (luckily), I know little about it too, however, if I remember correctly, behind there is a sheet metal that can be removed, with a screw, and behind there is a sensor, it could to be cleaned (?), I am also sending you this bulletin, maybe it could be useful

    exit sensor.jpg



    Quote Originally Posted by Daniel_B81 View Post
    Hi!

    We don't have that much experience of the MP CW2201SP and we have a customer that has this unit and have alot of problems with it and most seem to be connected when printing from the second roll unit.

    My colleague who has seen the machine on site have noticed that after a successful print and when the paper is cut the printer rolls back the paper and when it rolls back it seems to have a tendency with the next print to get stuck in one of the "cracks" in the paper path.

    The most frequent Jam code is this one (from ARMS)

    11:08:06 JAM 54 Paper Jam Loc: Registration SN: Late(SP7-504-054)[Read Only]

    from SM
    54 A2 Paper out (Roll Unit 2)
    54 Roll end at Roll Unit 2. The roll unit exit sensor did not detect paper for 7 sec.

    We haven't been able to figure out if it's mechanical issue, paper issue or even a driver issue, when my colleague was on site this week we couldn't reproduce the problem of course, the customer is also located quite distant so we want to have as much hints as possible to not go there without having a good working theory.

    The customer itself has noticed it happens more frequently when the paper roll is near end that it has the tendency to curl up, so is it an idea to switch paper?

    The full error history is:


    Time SC/JAM Code Description Counter
    10:28:33 JAM 41 Paper Jam Loc: 4th Vertical Transport SN: Late(SP7-504-041)[Read Only] 2393



    Time SC/JAM Code Description Counter
    07:14:14 JAM 54 Paper Jam Loc: Registration SN: Late(SP7-504-054)[Read Only] 2379



    Time SC/JAM Code Description Counter
    14:45:30 JAM 54 Paper Jam Loc: Registration SN: Late(SP7-504-054)[Read Only] 2379
    07:46:24 JAM 2 Total Original Jam by Location: Regist not turned on(SP7-505-002)[Read Only] 49



    Time SC/JAM Code Description Counter
    08:17:09 JAM 6 Total Original Jam by Location: Original emergency stop(SP7-505-006)[Read Only] 30
    08:15:19 JAM 6 Total Original Jam by Location: Original emergency stop(SP7-505-006)[Read Only] 29



    Time SC/JAM Code Description Counter
    12:11:07 JAM 54 Paper Jam Loc: Registration SN: Late(SP7-504-054)[Read Only] 2259
    11:53:34 JAM 41 Paper Jam Loc: 4th Vertical Transport SN: Late(SP7-504-041)[Read Only] 2250
    11:39:22 JAM 41 Paper Jam Loc: 4th Vertical Transport SN: Late(SP7-504-041)[Read Only] 2250
    09:55:49 JAM 41 Paper Jam Loc: 4th Vertical Transport SN: Late(SP7-504-041)[Read Only] 2250



    Time SC/JAM Code Description Counter
    13:55:16 JAM 6 Total Original Jam by Location: Original emergency stop(SP7-505-006)[Read Only] 16
    11:17:25 JAM 6 Total Original Jam by Location: Original emergency stop(SP7-505-006)[Read Only] 14



    Time SC/JAM Code Description Counter
    06:50:42 JAM 41 Paper Jam Loc: 4th Vertical Transport SN: Late(SP7-504-041)[Read Only] 2072



    Time SC/JAM Code Description Counter
    16:00:06 JAM 41 Paper Jam Loc: 4th Vertical Transport SN: Late(SP7-504-041)[Read Only] 2048



    Time SC/JAM Code Description Counter
    11:09:03 SC 52202 SC52202: Roll 2 Hardware Error 1941



    Time SC/JAM Code Description Counter
    08:43:31 SC 50804 SC50804: Cutter Home Position Switch Error 1608



    Time SC/JAM Code Description Counter
    00:47:02 SC 99100 The Number of SC99100: Software continuity error 1362



    Time SC/JAM Code Description Counter
    16:30:02 JAM 2 Total Original Jam by Location: Regist not turned on(SP7-505-002)[Read Only] 3
    16:29:28 JAM 2 Total Original Jam by Location: Regist not turned on(SP7-505-002)[Read Only] 3

    Time SC/JAM Code Description Counter
    11:08:06 JAM 54 Paper Jam Loc: Registration SN: Late(SP7-504-054)[Read Only] 2443
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  3. #3
    Technician
    Join Date
    Jan 2019
    Location
    Hälsingland, Sweden
    Posts
    24
    Rep Power
    7

    Re: Problem with jam from Roll Unit 2 on MP CW2201SP

    I sent my colleague to check it yesterday and apparently the second paper holder wasn't set in place correctly which seem to have been a cause for the j54-code.

  4. #4
    Senior Tech 2,500+ Posts
    Problem with jam from Roll Unit 2 on MP CW2201SP

    mikadonovan's Avatar
    Join Date
    May 2008
    Location
    Indianapolis, Indiana
    Posts
    2,817
    Rep Power
    91

    Re: Problem with jam from Roll Unit 2 on MP CW2201SP

    Quote Originally Posted by Daniel_B81 View Post
    I sent my colleague to check it yesterday and apparently the second paper holder wasn't set in place correctly which seem to have been a cause for the j54-code.
    You gotta love the easy fixes, especially on this machine.
    NEVER ASSUME ANYTHING

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