Ricoh MP C2801 firmware update failed

[sidorvm]

Hi Everyone.


I have a problem with my Ricoh C2801. I tried to update firmware using Ricoh firmware update tool, but it failed in the middle for the update for unknown reason. Now my machine is dead and says waiting for firmware update upon every reboot.
I tried to flash it multiple times with the official tool but no luck. I can see the machine in the tool and it seems to be available but can't flash it.


What I have tried so far:
1) Tried to downgrade version -> Error
2) Tried flashing using SD card.
- I copied all *.rfu files to SD card romdata folder,
- Renamed all *.fru files to *.fwu
- inside romdata I placed fru files into separate folders with names like D086 etc. (found that this is necessary form Youtube)
- Inserted SD card into second SD slot and turned on the machine.
- Nothing happened
3) From CLU.txt file I found some communication error related records and used Charles proxy to see what firmware update tool does. I found that it is trying to connect to printer over HTTPS port 443 and connection is getting refused. I was able to confirm the same using telnet from local machine. Seems like machine is not accepting HTTPS connections.
4) I found few videos on Youtube from Ricoh dealer and fro, comments it seems like in order to get firmware for SD flashing I need to be a dealer.


Question:
Can anyone please explain me how to get firmware for my machine and how to flash it using SD card.
Seems like firmware which the official update tool downloading is not suitable for SD card flashing.

[slimslob]

Hi Everyone.


I have a problem with my Ricoh C2801. I tried to update firmware using Ricoh firmware update tool, but it failed in the middle for the update for unknown reason. Now my machine is dead and says waiting for firmware update upon every reboot.
I tried to flash it multiple times with the official tool but no luck. I can see the machine in the tool and it seems to be available but can't flash it.


What I have tried so far:
1) Tried to downgrade version -> Error
2) Tried flashing using SD card.
- I copied all *.rfu files to SD card romdata folder,
- Renamed all *.fru files to *.fwu
- inside romdata I placed fru files into separate folders with names like D086 etc. (found that this is necessary form Youtube)
- Inserted SD card into second SD slot and turned on the machine.
- Nothing happened
3) From CLU.txt file I found some communication error related records and used Charles proxy to see what firmware update tool does. I found that it is trying to connect to printer over HTTPS port 443 and connection is getting refused. I was able to confirm the same using telnet from local machine. Seems like machine is not accepting HTTPS connections.
4) I found few videos on Youtube from Ricoh dealer and fro, comments it seems like in order to get firmware for SD flashing I need to be a dealer.


Question:
Can anyone please explain me how to get firmware for my machine and how to flash it using SD card.
Seems like firmware which the official update tool downloading is not suitable for SD card flashing.

The SD card file and the Remote Update files are not the same. Their file structures are different. In order to use an SD card you have to download the actual SD card files. You cannot rename the remote firmware files. Download the exact firmware SD card modules as the remote files and place them on a properly prepared SD card. Follow the firmware update instructions in the service manual. If that does not start the firmware recovery process, you may have cratered Controller board.

[sidorvm]

The SD card file and the Remote Update files are not the same. Their file structures are different. In order to use an SD card you have to download the actual SD card files. You cannot rename the remote firmware files. Download the exact firmware SD card modules as the remote files and place them on a properly prepared SD card. Follow the firmware update instructions in the service manual. If that does not start the firmware recovery process, you may have cratered Controller board.

Thanks for your response!
That is what I thought.t seems like SD card files are available for dealerships only. Any idea how can I get the firmware? I opened a ticket with Ricoh yesterday and they suggested to call service center and order repair but that most likely be expensive.

[Gift]

Does the error message also say omething "Download Error Exx"?

In this case you can try this key combo to remove the "resume update" flag:

Yellow Key-1-4-3 and 3 times C (or was it 5 times?)
You should hear some sort of beeping afterwards (no beep = the MFP isn't in a state to handle this combo).

I'd be happy to help you with the files you (might) need since you show enough skills to handle this, unortuntaly in EU there is no MPC2801.
I do know a MPC2800 or MPC3001 - I assume yours is based on the MPC3001 series.

Can you check the product code on the type label (something like D123)?

[sidorvm]

Does the error message also say omething "Download Error Exx"?

In this case you can try this key combo to remove the "resume update" flag:

Yellow Key-1-4-3 and 3 times C (or was it 5 times?)
You should hear some sort of beeping afterwards (no beep = the MFP isn't in a state to handle this combo).

I'd be happy to help you with the files you (might) need since you show enough skills to handle this, unortuntaly in EU there is no MPC2801.
I do know a MPC2800 or MPC3001 - I assume yours is based on the MPC3001 series.

Can you check the product code on the type label (something like D123)?

Hi Gift

Thanks for your help!
I tried the combination of keys you suggested but nothing have happened.

On the display it says "Waiting for firmware update data" with My IP address and "Please wait"
IMG_3727.jpg

Product code on the label is D086-03
IMG_3730.jpg

[slimslob]

Thanks for your response!
That is what I thought.t seems like SD card files are available for dealerships only. Any idea how can I get the firmware? I opened a ticket with Ricoh yesterday and they suggested to call service center and order repair but that most likely be expensive.

You can put a request for the firmware in the Service Manual request forum and someone might offer to give it to you. I'm retired and no longer have access. The latest I have is 9 years old so I don;t think that it will be of use.

Or wait an hour or 2 and copier tech might see your post and reply.

[sidorvm]

You can put a request for the firmware in the Service Manual request forum and someone might offer to give it to you. I'm retired and no longer have access. The latest I have is 9 years old so I don;t think that it will be of use.

Or wait an hour or 2 and copier tech might see your post and reply.

This is pretty old machine, if you have any firmware for this model that might help. I don't care downgrading it since it is dead now and to get it back is the main priority.
For some reason can't post to "Service Manual" forum. there is no button to create a new thread

Thanks!

[Gift]

Hi Gift

Thanks for your help!
I tried the combination of keys you suggested but nothing have happened.

On the display it says "Waiting for firmware update data" with My IP address and "Please wait"
IMG_3727.jpg

Product code on the label is D086-03
IMG_3730.jpg

I have never seen this screen with an IP adress, it's probably waiting for the tool to continue the update. Can you access the webinterface?

D086 is known as MPC3001/3501 in europe.

I can help you with the *.fwu files for this series but I actually don't know if it's 100% compatible with your MPC2801.
I can't rule out that - at least for some modules - the firmware for EU and JP might be different - in this case it could make things worse.

[luca72]

Hi Everyone.


I have a problem with my Ricoh C2801. I tried to update firmware using Ricoh firmware update tool, but it failed in the middle for the update for unknown reason. Now my machine is dead and says waiting for firmware update upon every reboot.
I tried to flash it multiple times with the official tool but no luck. I can see the machine in the tool and it seems to be available but can't flash it.


What I have tried so far:
1) Tried to downgrade version -> Error
2) Tried flashing using SD card.
- I copied all *.rfu files to SD card romdata folder,
- Renamed all *.fru files to *.fwu
- inside romdata I placed fru files into separate folders with names like D086 etc. (found that this is necessary form Youtube)
- Inserted SD card into second SD slot and turned on the machine.
- Nothing happened
3) From CLU.txt file I found some communication error related records and used Charles proxy to see what firmware update tool does. I found that it is trying to connect to printer over HTTPS port 443 and connection is getting refused. I was able to confirm the same using telnet from local machine. Seems like machine is not accepting HTTPS connections.
4) I found few videos on Youtube from Ricoh dealer and fro, comments it seems like in order to get firmware for SD flashing I need to be a dealer.


Question:
Can anyone please explain me how to get firmware for my machine and how to flash it using SD card.
Seems like firmware which the official update tool downloading is not suitable for SD card flashing.

you should essentially follow the procedure that Gift showed you, prepare an SD card partition the space so that it becomes 150-200mb fat32 with ROMDATA folder and inside only the "systemcopy" must necessarily start ... otherwise it is broken slot 2, which happened to me a few times .... the "C" button hold it down longer, maybe even 10 seconds, I don't even remember exactly

[slimslob]

I have never seen this screen with an IP adress, it's probably waiting for the tool to continue the update. Can you access the webinterface?

D086 is known as MPC3001/3501 in europe.

I can help you with the *.fwu files for this series but I actually don't know if it's 100% compatible with your MPC2801.
I can't rule out that - at least for some modules - the firmware for EU and JP might be different - in this case it could make things worse.

As far as I can determine, the 28 ppm model was a very limited release, possibly only to Japan. Firmware should be the same as the C3001/C3301. The first of his images in the initial post is a list of the modules with version that he was trying to update to. Not knowing which one it hung on, he will require those exact modules in order for Firmware Update Recovery to continue the update.