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Likes: Hey guys,
I was able to get to the "Factory Service Mode" but when I get in it only takes me to the following screen:
MicrosoftTeams-image (9).jpg
Is there supposed to be some place where I can go to reset the admin password?
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Hey guys,
I was able to get to the "Factory Service Mode" but when I get in it only takes me to the following screen:
MicrosoftTeams-image (9).jpg
Is there supposed to be some place where I can go to reset the admin password?
I do not think you have entered the sp mode, rather in the administrator menu ...Originally Posted by craigp
You can also do it from WIM by entering the IP of the machine
That is NOT factory SP Mode.
The is the SOP SP mode
Re: Admin Password Reset Process in Factory SP Mode
Got it. I've been trying to remove password for admin/supervisor for a while now. Do you happen to know how to get into the Factory SP Mode so I can remove the admin password? If you can please PM so I can do this
Yes I do, but it was already very specifically provided to you in your OTHER thread about this same issue (although a procedure like that has no business being POSTED IN A PUBLIC FORUMGot it. I've been trying to remove password for admin/supervisor for a while now. Do you happen to know how to get into the Factory SP Mode so I can remove the admin password? If you can please PM so I can do this)
Why have you begun an entirely new one for the same issue?
Actually.....I just re-read the post with the instructions for Factory SP Mode and was pleased to see there is an error in the instructionsYes I do, but it was already very specifically provided to you in your OTHER thread about this same issue (although a procedure like that has no business being POSTED IN A PUBLIC FORUM
Why have you begun an entirely new one for the same issue?
You have to do on machine it's easy if you are a credited ricoh engineerGot it. I've been trying to remove password for admin/supervisor for a while now. Do you happen to know how to get into the Factory SP Mode so I can remove the admin password? If you can please PM so I can do this
Regards Mark
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And it is easiest using the Classic Copy function screen where you will have all the touch screen buttons needed.
There are two ways.
1. Logon to the WIM as Supervisor.
2. Enter Factory Mode
Reset->143->Clear ->Clear Hold on second Clear
The screen will change to SP screen.
Click System and goto SP5846-046 Then execute
Reboot.
Now the only thing with doing this is that the address book will be gone and all the scan settings will be reset.
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