Can print but cannot scan

[Elmo]

Have you tested it on a wired connection
Also have you set a default sender

[luca72]

the problem is the machine won't let me send, the start button would not turn green despite all connections passed and destination selected.

seem that the machine dont feel the original(?)...you can hear the beep sound when you put in the sheet in to rdf tray?

[slimslob]

the problem is the machine won't let me send, the start button would not turn green despite all connections passed and destination selected.

That will happen if, as Elmo mentioned, you have not set a default sender and do not select a send, or maybe you do not even have senders designated in the address book.

[emiliorsg]

That will happen if, as Elmo mentioned, you have not set a default sender and do not select a send, or maybe you do not even have senders designated in the address book.

System settings / file transfer / administrator e-mail address. Enter the email address you sent.
System settings / file transfer / specify auto sender / enabled

[slimslob]

System settings / file transfer / administrator e-mail address. Enter the email address you sent.
System settings / file transfer / specify auto sender / enabled

For best results, the administrator e-mail address should be the same as the authentication address or at least the same domain, @"domain.com" where domain is the company's email domain.

[KeviM]

Also remember to select a username before scanning.

1 more thing : try this

Place an original on the platen glass and scan to an email address. Don't forget to press hash when done

Let me know if that works ( after you put in the settings)

Have you tried this?

It could be the sensor which detects if the document feeder is open or closed is damaged

Also make sure to set a senders name

[sgapt]

Have you tried this?

It could be the sensor which detects if the document feeder is open or closed is damaged

Also make sure to set a senders name

Sensor checked and working, default sender selected, administrator email used to be a ricoh email address and I tried changing it to my domain email, both didn't work.

[sgapt]

That will happen if, as Elmo mentioned, you have not set a default sender and do not select a send, or maybe you do not even have senders designated in the address book.

Thanks, default sender selected, send target also selected, have also checked the address book details.

[sgapt]

Thanks to all for responding to my thread, especially KeviM, slimslob and luca72! Although no one response resulted in the resolution of the issue, they all pointed me to the final resolution! With all the input (more importantly, your replies keep me going), I have managed to resolve the issue.

I changed the administrator's email address back to the ricoh's email address. It did not resolve the issue immediately.

Next, I powered down the machine for a few minutes and powered on again. This time, the start button turned green once destination was selected.

I tried scanning but it still did not work, showing "Authentication with the destination has failed. Check settings. To check the current status, press [Scanned Files Status]."

I changed the SMTP authentication user and email address back to the old email used before the shift. Finally, the scanner sent out the email successfully. For some reason, the new email did not work despite the correct password. I suspect Ricoh prevented the changes to the user and administrator emails even though i have the administrator rights to make changes.

Thanks once again for not giving up on this end-user!

[rthonpm]

Depending on your mail provider, the account you used may not have permission to use SMTP authentication.

Who is your email provider?

Onsite/internal email
ISP
Micosoft 365
GSuite



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