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  1. #1
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    Problem firmware C4503

    Hello good day.
    I need help with a firmware update for a ricoh C4503.
    I have the firmware that appears in the photo, but when I select the printer I get the following message "different P/N"
    What is the reason? Can I install it without any problem?
    1.jpg2.jpg

    Another thing it tells me is that I can't install opepanel and powersaving at the same time, which one should I install first?
    Thank you

    Hola buenos dias.
    Necesito ayuda con la actualizacion del firmware para una ricoh C4503.
    Tengo el firmware que aparece en la foto, pero cuando selecciono el printer me salta el siguiente mensaje "diferente P/N"
    ¿Cual es el motivo?, ¿puedo instalarlo sin ningun problema?

    Otra cosa que me dice es que no puedo instalar opepanel y powersaving al mismo tiempo,¿cual deberia instalar primero?
    Gracias

  2. #2
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: Problem firmware C4503

    This can happen if they maxxed out the alphabet thanks to many updates over the year. You can ignore that message if the file is correct - it looks fine to me, that's what I see in my archive for this machine type:

    ================================================== ======================
    *** Basic Information ***
    ================================================== ======================
    [Create date] 2021/06/30
    ------------------------------------------------------------------------
    [Program Name] Printer
    ------------------------------------------------------------------------
    [Version] 1.23
    ------------------------------------------------------------------------
    [PCB No.]
    ------------------------------------------------------------------------
    [Interchangeability] X / O
    ------------------------------------------------------------------------
    [Other Firmware Requirements] None
    ------------------------------------------------------------------------
    [PCB Requirements] None
    ------------------------------------------------------------------------
    [Software category] Normal Release
    ------------------------------------------------------------------------
    [Release category] Normal Release
    ------------------------------------------------------------------------
    [Program category] Firmware
    ------------------------------------------------------------------------
    Exported to(language) GEN(all)
    [Firmware No.] D1665708
    [File Information]
    File Name D1665708.fwu
    File Type Module for Service
    Size 4.32 MB ( 4534336 byte )
    [File Information]
    File Name D1665708.rfu
    File Type Module for Remote Upgrade
    Size 4.33 MB ( 4542720 byte )
    [Availability of RFU] Yes
    ------------------------------------------------------------------------
    [Production reflection] 2021/04

  3. #3
    Senior Tech 100+ Posts emiliorsg's Avatar
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    Re: Problem firmware C4503

    In octopus that is the correct version of the printer firmware for this MFP.
    I don't think there is a problem updating op panel or power saving first, unless in the modification history says otherwise.

  4. #4
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Problem firmware C4503

    The general rule of thumb is to install System, then Network, then Engine, in that order.

    After that, the order is of no consequence, unless otherwise noted (as already so nicely stated).

    The annoying part is when you have to do some pieces separately, and that happens a lot.

    One thing to watch: Some of them require others to be effective, and may cause issues if not done that way. If you have the firmware history PDF that is supplied, it will be noted there.

    Also, on models such as this one, always be aware if it has a SmartOp panel or not. Installing the wrong version will turn the machine into a giant paperweight. The SmartOp panel was an option on these, and to be honest, the only ones I have ever seen in the field were machines that were previously on demo room floors.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  5. #5
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: Problem firmware C4503

    Quote Originally Posted by myster View Post
    Hello good day.
    I need help with a firmware update for a ricoh C4503.
    I have the firmware that appears in the photo, but when I select the printer I get the following message "different P/N"
    What is the reason? Can I install it without any problem?
    1.jpg2.jpg

    Another thing it tells me is that I can't install opepanel and powersaving at the same time, which one should I install first?
    Thank you

    Hola buenos dias.
    Necesito ayuda con la actualizacion del firmware para una ricoh C4503.
    Tengo el firmware que aparece en la foto, pero cuando selecciono el printer me salta el siguiente mensaje "diferente P/N"
    ¿Cual es el motivo?, ¿puedo instalarlo sin ningun problema?

    Otra cosa que me dice es que no puedo instalar opepanel y powersaving al mismo tiempo,¿cual deberia instalar primero?
    Gracias
    in octopus (eu) the 4503 (smart operation panel) the printer firmware its D1485570Z
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

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