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I have a customer who claims up until 2 weeks ago, when they would scan to folder through the doc feeder 8 1/2x11, either portrait or landscape the scan would show up as portrait in the folder.
Now it shows up the same orientation as the scan, so some are sideways.
I have no way to verify if it was all showing up as portrait before, but I figured I would check with the experts here since I wasn’t able to find a setting to do this.
Sounds like someone changed a setting at the control panel.
That is what I thought and I checked the settings and it is on Auto Detect.Originally Posted by slimslob
Not sure if there is something else.
Last edited by copyaction; 08-03-2022 at 11:16 PM.
Auto rotate
AFAIK there are two main possibilities:
-The endusers inconsistently load their originals LTR or LTR-R, or inconsistently setting the original width guides, and expect the machine to just "...figure out the right way for it to display."
-Some or all of the information they are providing you with is false.
Either way, unless they can DEMONSTRATE the issue, it's probably operator error. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
AFAIK enabled OCR can also mess with the orientation
Hello
You need to check the settings. Most likely it's been changed. Correct it and set as new defaults
You looking for this IMG-20220804-WA0002.jpg
Best of luck friend
Thanks, it is set to Readable direction but makes no difference.
I would say if the orientation is set to the right direction and if when you are running scanning tests the scans are coming in the right direction in the folder then it's 1 of 2 things
1) it's user error. Possibly 1 of the users are not using the machine correctly.
Maybe print out a note and stick it on the machine. Detailing how to scan and how insert originals with a diagram of the original direction and direction of writing.
2) Firmware faults. Try a firmware update
Also: try sticking around at the customers place for about an hour or two just to observe how they are using the machine.
And
Give them a tutorial again on how to use the machine. Shocking how many times I've given customers tutorials on how to use their machine. Even after having their machine for more than 4 years some of them still don't know how to load paper properly.
And
In an office with multiple users, someone can be new and not know how to use the machine.
Lastly: is scan to email also doing the same thing?
Yes, same on scan to email.
I have since tried this on 4 other machines and they all are working the same.
If it is scanned in portrait it shows up in portrait, and if it is scanned in landscape it shows up in landscape.
It would be nice if there was an option for scans to show up in a “readable” aspect and not sideways, but I’m not sure that is available.
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