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  1. #11
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    Re: Ricoh MP301 Missing Admin Credentials

    Update on this post, I have tried all of the admin and supervisor credentials suggested to no avail. I'm doing it all directly on the machine as they are stuck with a static IP address, which I can't change currently, and which conflicts with other devices on the network.

  2. #12
    Retired 10,000+ Posts
    Ricoh MP301 Missing Admin Credentials

    slimslob's Avatar
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    Re: Ricoh MP301 Missing Admin Credentials

    Contact Ricoh USA support center. If you are with an authorized dealer they will send out your regional rep to train you on factory mode. If you are not they will send a nearby trained technician to clear the passwords for you.

  3. #13
    Service Manager 2,500+ Posts
    Ricoh MP301 Missing Admin Credentials

    sandmanmac's Avatar
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    Re: Ricoh MP301 Missing Admin Credentials

    Quote Originally Posted by it@FCS View Post
    Factory mode sounds like what I want since anything saved on the machines is from the previous owner.

    However, I'm not sure what I'm supposed to do with your info.
    It is what is required.
    Although the access procedure has been shared here on occasion, a public forum is no place for it.
    Even if you were to wipe the admin credentials, there are likely several other settings and steps you'll need to regain complete access, and you'll be coming back again, and again for the "next step".
    You said that you got these machines for free, so you're ahead of the game so to speak, save yourself a ton of time and call a tech to visit you and unlock them.

  4. #14
    Service Manager 2,500+ Posts
    Ricoh MP301 Missing Admin Credentials

    sandmanmac's Avatar
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    Re: Ricoh MP301 Missing Admin Credentials

    Quote Originally Posted by slimslob View Post
    Contact Ricoh USA support center. If you are with an authorized dealer they will send out your regional rep to train you on factory mode. If you are not they will send a nearby trained technician to clear the passwords for you.
    Tim, it's been clear from the outset, he's an end user that got the units for free

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