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Likes: Customer having trouble printing PDF files from internet. Says it prints one page then stalls before(if) prints next page. Printing word documents no problem. Suggestions/solutions???
thanks!!!
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Customer having trouble printing PDF files from internet. Says it prints one page then stalls before(if) prints next page. Printing word documents no problem. Suggestions/solutions???
thanks!!!
maybe use chrome printer, try to print a normal pdf from acrobat with ricoh pcl driver , and see what happens, anyway i would update the firmware .... then there was one more thing about it, but it doesn't come to mindOriginally Posted by tcypy1961
"loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)
Very common with some web pages. Non printable characters such as moving fonts. Often a web page that is not secure. Tell them to preview the page and print from the preview screen. This flattens the document and removes all non printable characters. Also check to see if they are current as far as firmware.
I would say download the document and print from your computer not from the website . Also make sure your drivers are up-to-date
Almost assuredly it's the usual Printing via the WSD port rather than TCP/iP.
I doubt that it matters whether or not it's a PDF from the Web or from their Own HDD
Microsoft Edge, the unspeakable pile of garbage it is, is a cracking cause of stupid PDF printing issues.
It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.
Hit it.
Totally agree with TonerMunkeh Edge is useless also make sure adobe is set as the default PDF reader download the document make sure it opens with adobe
also check the port WSD will cause lots of issues
I Used To Live To Fix Things Now i Fix Things To Live
As you know, the engineers of the companies blame the machines, knowing that they are not..
to a client with a similar case, who had acrobat for free, because I installed PDF XCHANGE just to verify that the problem was not my little machine.
Holy remedy
the tips of the seniors are great and you do well to make them, firmware, driver etc
Cheers
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