IM C300 locking up

[dave w]

UPDATE

Been comunicating with Ricoh. SP5801-008 was mentioned. as the machine is in our workshop that will not show me if it worked but worth keeping that in my toolbag for other jobs in the future.

Looks like the this issue has been passed up the chain at Ricoh.

[Gift]

So they basicly suggested to reset all user and service printer settings back to default.

[dave w]

We are back to the customer today with another IM C300 for them to have to keep due to the hastle.

The orig machine will now sit in our workshop waiting for Ricohs responce, I wont be holding my breath on that one.

Thanks all

will update on any excitement!

[MIKON]

Try disabling sleep mode.

[dave w]

Try disabling sleep mode.

Thanks MIKON

Its not when it comes out of sleep mode.

A few Excel jobs are printed very quickly together and about the 3/4 job it locks up, same with PDFs
So no time to go into sleep mode.

I did extend the timer to 60mins to make sure it doesnt go to sleep, still same issue.

Still pondering

Thanks all
Dave w

[slimslob]

Thanks MIKON

Its not when it comes out of sleep mode.

A few Excel jobs are printed very quickly together and about the 3/4 job it locks up, same with PDFs
So no time to go into sleep mode.

I did extend the timer to 60mins to make sure it doesnt go to sleep, still same issue.

Still pondering

Thanks all
Dave w

That sounds like for some reason the IM C300 is not properly sending buffer full control to the computer sending the job. Job continues to spool causing a buffer overflow causes the lockup or the computer does stop and never restarts when the buffer is empty.

[anothertech]

We are back to the customer today with another IM C300 for them to have to keep due to the hastle.

The orig machine will now sit in our workshop waiting for Ricohs responce, I wont be holding my breath on that one.

Thanks all

will update on any excitement!

So the same model replacement machine is working good on the customer network?