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  1. #21
    Senior Tech 100+ Posts dave w's Avatar
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    Re: IM C300 locking up

    UPDATE

    Been comunicating with Ricoh. SP5801-008 was mentioned. as the machine is in our workshop that will not show me if it worked but worth keeping that in my toolbag for other jobs in the future.

    Looks like the this issue has been passed up the chain at Ricoh.

  2. #22
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: IM C300 locking up

    So they basicly suggested to reset all user and service printer settings back to default.

  3. #23
    Senior Tech 100+ Posts dave w's Avatar
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    Re: IM C300 locking up

    We are back to the customer today with another IM C300 for them to have to keep due to the hastle.

    The orig machine will now sit in our workshop waiting for Ricohs responce, I wont be holding my breath on that one.

    Thanks all

    will update on any excitement!

  4. #24
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    Re: IM C300 locking up

    Try disabling sleep mode.

  5. #25
    Senior Tech 100+ Posts dave w's Avatar
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    Re: IM C300 locking up

    Quote Originally Posted by MIKON View Post
    Try disabling sleep mode.
    Thanks MIKON

    Its not when it comes out of sleep mode.

    A few Excel jobs are printed very quickly together and about the 3/4 job it locks up, same with PDFs
    So no time to go into sleep mode.

    I did extend the timer to 60mins to make sure it doesnt go to sleep, still same issue.

    Still pondering

    Thanks all
    Dave w

  6. #26
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    IM C300 locking up

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    Re: IM C300 locking up

    Quote Originally Posted by dave w View Post
    Thanks MIKON

    Its not when it comes out of sleep mode.

    A few Excel jobs are printed very quickly together and about the 3/4 job it locks up, same with PDFs
    So no time to go into sleep mode.

    I did extend the timer to 60mins to make sure it doesnt go to sleep, still same issue.

    Still pondering

    Thanks all
    Dave w
    That sounds like for some reason the IM C300 is not properly sending buffer full control to the computer sending the job. Job continues to spool causing a buffer overflow causes the lockup or the computer does stop and never restarts when the buffer is empty.

  7. #27
    Service Manager 1,000+ Posts
    IM C300 locking up


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    Re: IM C300 locking up

    Quote Originally Posted by dave w View Post
    We are back to the customer today with another IM C300 for them to have to keep due to the hastle.

    The orig machine will now sit in our workshop waiting for Ricohs responce, I wont be holding my breath on that one.

    Thanks all

    will update on any excitement!
    So the same model replacement machine is working good on the customer network?

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