Thanks Thanks:  0
Dislikes Dislikes:  0
Results 1 to 5 of 5
  1. #1
    Technician
    Join Date
    Feb 2021
    Location
    Saint-Martin-d'Hères
    Posts
    10
    Rep Power
    0

    Stuck in Admin password setting

    Hello,
    I tried to reset admin password by following some tutorials on youtube. I did this by typing (//143 C) and selecting SP-5-846-046 (UCS Setting - Initialize All Settings and Address Book).
    After restarting the printer, I am stuck in a popup window asking me to enter the supervisor and administrator passwords 1.
    Even if I enter the passwords and reboot, the printer shows the same popup every time I restart and does not disappear (see the photo).
    Thank you for helping me.

    d1e410db-918a-49c0-83a2-4657d40a9669.jpg

  2. #2
    Service Manager 5,000+ Posts
    Stuck in Admin password setting

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    7,531
    Rep Power
    182

    Re: Stuck in Admin password setting

    Quote Originally Posted by hsnslh View Post
    Hello,
    I tried to reset admin password by following some tutorials on youtube. I did this by typing (//143 C) and selecting SP-5-846-046 (UCS Setting - Initialize All Settings and Address Book).
    After restarting the printer, I am stuck in a popup window asking me to enter the supervisor and administrator passwords 1.
    Even if I enter the passwords and reboot, the printer shows the same popup every time I restart and does not disappear (see the photo).
    Thank you for helping me.

    d1e410db-918a-49c0-83a2-4657d40a9669.jpg
    You have to enter the passwords twice for both admin & supervisor. (Leave both blank)
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  3. #3
    Technician
    Join Date
    Feb 2021
    Location
    Saint-Martin-d'Hères
    Posts
    10
    Rep Power
    0

    Re: Stuck in Admin password setting

    Thank you for your reply
    When I enter the passwords and click on Ok the popup does not close. When I restart the popup shows up again and all buttons are disabled.

  4. #4
    Service Manager 5,000+ Posts
    Stuck in Admin password setting

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    7,531
    Rep Power
    182

    Re: Stuck in Admin password setting

    Quote Originally Posted by hsnslh View Post
    Thank you for your reply
    When I enter the passwords and click on Ok the popup does not close. When I restart the popup shows up again and all buttons are disabled.

    Might be a firmware bug. Try updating the firmware then run SP5-846-46 again.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  5. #5
    Technician
    Join Date
    Feb 2021
    Location
    Saint-Martin-d'Hères
    Posts
    10
    Rep Power
    0

    Re: Stuck in Admin password setting

    I don't have the firmware, can you send it to me please ?

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here