Thanks: 
Likes: was run up only 1 week ago. should have the latest firmware installed at the time. Its part of our runup procedure.Originally Posted by imaginemoko
Dislikes: 0
was run up only 1 week ago. should have the latest firmware installed at the time. Its part of our runup procedure.
Which Ricoh driver? If it is the V4 driver or any other "Universal" driver, that could be your problem. The fact that Mac users print fine tends to indicate that the problem is not the IM C6000.
FYI, the Microsoft V4 drivers only work properly with apps from the Microsoft Store that require it.
As for the border on the Microsoft print test page, I have seen it ever since they went to that layout.
As a new placement on an existing network. when the new driver was installed the old one was left on and you might be seeing an artifact from that previous driver. You might look at completely deleting the older/original driver(s) and reinstalling the new one in order to ensure the artifacts are not causing this. (just my 2 cents worth) Good luck.
Yes there is an attachment size limit of <1MB, and it applies to all file types. Most cameras produce larger photos than that these days. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Perhaps there is a bug in one or more versions of the print driver. Have you tried another version? Just out of curiosity, how does it affect other paper sizes? =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Well Ricoh Australia National Tech Support came through.
Printer SP 1001-001 bit 7 set to 0.
this fixed it as the bit was indeed set to 1 . I have asked for a better explanation of what that bit switch is but havent had a reply.
Customer happy now.
Thanks for all the ideas and help.
but that doesnt explain the same border when printed from my laptop connected directly to the printer isolating their network and drivers.
issue was fixed with a printer SP bit switch.
OK interesting:
However that one got enabledbit
7
Printable Area Frame Border Disabled
Enabled
Prints all RPCS and PCL jobs with a border around the
3.SP Mode Tables
1791
printable area.
Note:This is available for PCL, RPCS only.
Last edited by Gift; 02-02-2023 at 09:14 AM.
Found the bit switch description in the service manual.
Bit 7.jpg
It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.
Hit it.
...true...(?)
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