Ricoh IM C6000 printing a dotted border

[Spud42]

Hi, i have been a ricoh tech for the last 14 years but i have never encountered this before.

I have a brand new IM C6000 that was installed a week ago, customer rang in to our office complaining of a border around all the text on her documents. As this is a Law firm the documents cant go to court like this.

The firm has a mix of Mac and PC. the Mac users print fine its only the PC users. It happens on word docs and PDF docs.
First thought was the PCL driver. I hooked my laptop to it directly and installed a printer and as usual printed the test page to confirm i had the printer installed and could talk to it.

The windows test print has the dotted line border on it! so does PDF that i print.

this eliminates the customers setup and drivers etc. it is a perfect rectangular border of dotted line around the prints.
I have looked through the settings on the printer and cant find anything that would toggle a border on or off.

does anyone have any ideas? I have logged a case with Ricoh NTS in Sydney about this but they are dragging this out or dont know. none of the other IM C6000 run up that day have this issue.

[ridgemill]

What is the distance between the dots?

[Spud42]

ok, spent the last 15 mins trying to post some photos to show the border but they wont upload for some reason. Is there a post limit before you can add photos?

[Gift]

A sample would be nice. What about internal prints (counter page, color test page in printer SP) and copies?

If this is only printer related I'd start and reset the printer-related user tool and SP mode sittings to factory default and give it another try.

[Spud42]

IMG_2329.JPGIMG_2331.JPGIMG_2330.JPGIMG_2332.jpgIMG_2333.JPG

must be a size limit. i shrunk them 50% and here it is...help..lol

copies are fine no border. printing from mac is ok in PS ok.

[Gift]

IMG_2329.JPGIMG_2331.JPGIMG_2330.JPGIMG_2332.jpgIMG_2333.JPG

must be a size limit. i shrunk them 50% and here it is...help..lol

That's funny - looks like some test pattern is enabled in SP and printed as overlay.

[Spud42]

That's funny - looks like some test pattern is enabled in SP and printed as overlay.

suspected that too so i went into SP mode set the pattern to full dot then back to none. still printed the bordet. it almost looks like the trimming pattern but previous models had a solid line not dotted.....

[Gift]

suspected that too so i went into SP mode set the pattern to full dot then back to none. still printed the bordet. it almost looks like the trimming pattern but previous models had a solid line not dotted.....

Yeah indeed but on the other hand these pattern would appear on copies, too.

Guess you used the original PCL driver + IP port and not some "generic" drivers. In this case I'd reset the printer settings first.

[Spud42]

Yeah indeed but on the other hand these pattern would appear on copies, too.

Guess you used the original PCL driver + IP port and not some "generic" drivers. In this case I'd reset the printer settings first.

yes, ricoh driver and tcp/ip . wds and ipp give nothing but trouble....

[imaginemoko]

firmware updated perhaps?