MP 501 Paper tray 2 dont lift paper

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  • Codex
    Senior Tech

    500+ Posts
    • May 2008
    • 694
    #1

    MP 501 Paper tray 2 dont lift paper

    Hello guys

    I have the same problem with two MP 501 on different customers
    It seems like the paper tray 2 didnt activate properly the paper type sensor on the right side , and remains down.if i touch the tray or push a little bit the tray lift motor starts to work and it recognizes the correct format.
    If i close the tray it remains a bigger gap on the sides than Tray 1, but there is no regulation screw or similar .
    Its the second machine with exact the same issue. Is this a known issue with this machines?, have someone the same problem??.

    Thank You !
    Memento Audere Semper
    Tags: issue, paper, remains, tray
    • luca72
      Field Supervisor

      1,000+ Posts
      • Oct 2017
      • 1689
      #2
      Re: MP 501 Paper tray 2 dont lift paper

      Originally posted by Codex
      Hello guys

      I have the same problem with two MP 501 on different customers
      It seems like the paper tray 2 didnt activate properly the paper type sensor on the right side , and remains down.if i touch the tray or push a little bit the tray lift motor starts to work and it recognizes the correct format.
      If i close the tray it remains a bigger gap on the sides than Tray 1, but there is no regulation screw or similar .
      Its the second machine with exact the same issue. Is this a known issue with this machines?, have someone the same problem??.

      Thank You !

      "if you move it, it starts to lift", this is how the lifting motor needs to be replaced, however if you suspect it is a size issue, you can try disabling it with sp-5148-001 (size detection on/off)
      "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

        Comment

        • Codex
          Senior Tech

          500+ Posts
          • May 2008
          • 694
          #3
          Re: MP 501 Paper tray 2 dont lift paper

          Originally posted by luca72
          "if you move it, it starts to lift", this is how the lifting motor needs to be replaced, however if you suspect it is a size issue, you can try disabling it with sp-5148-001 (size detection on/off)
          If i push the tray the Motor starts to lift... Even if the tray is open and i push the paper size selector on the right side




          Inviato dal mio SM-S901B utilizzando Tapatalk
          Memento Audere Semper

            Comment

            • luca72
              Field Supervisor

              1,000+ Posts
              • Oct 2017
              • 1689
              #4
              Re: MP 501 Paper tray 2 dont lift paper

              Originally posted by Codex
              If i push the tray the Motor starts to lift... Even if the tray is open and i push the paper size selector on the right side




              Inviato dal mio SM-S901B utilizzando Tapatalk
              its normal that you push with the finger the switch, the lifter motor run, check if rear plastic of tray 2 are deformed, and dont push well any switch...and disable for a test the sp detection size
              "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

                Comment

                • slimslob
                  Retired

                  Site Contributor
                  25,000+ Posts
                  • May 2013
                  • 36902
                  #5
                  Re: MP 501 Paper tray 2 dont lift paper

                  I've had the size selector switch go flaky.

                    Comment

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