Firmware update tool

**mikadonovan** · 12-07-2023

Hope everyone is having a good day. I have been using the update tool for a while now with no issues. However, I have a machine that the tool will not recognize. I am wondering if there is a setting on the machine that is causing this. Anyone run into this?

**copier tech** · 12-07-2023

Originally Posted by mikadonovan

Hope everyone is having a good day. I have been using the update tool for a while now with no issues. However, I have a machine that the tool will not recognize. I am wondering if there is a setting on the machine that is causing this. Anyone run into this?

This can happen if your Ricoh device is on customised firmware.

Update the firmware via SD card then future updates using the tool should work.

**sandmanmac** · 12-07-2023

Originally Posted by copier tech

This can happen if your Ricoh device is on customised firmware.

Update the firmware via SD card then future updates using the tool should work.

x2 on this Mika.
I've run into it a couple of times myself. You need to overwrite the module(s) that have custom firmware (typically System/copy) with any version of the regular files and you should be good to go.

**KenB** · 12-07-2023

I totally agree with the custom firmware suggestion.

However, the RFUT does not work with all models.

Which model is it failing with?

**rthonpm** · 12-08-2023

Are any of the services like FTP disabled? The tool needs a few services enabled to connect to the machine.

IT could also be a custom SNMP community where the tool is looking for the default public community while it's been set to something else on the machine.

Sent from my Pixel 6 Pro using Tapatalk

**mikadonovan** · 12-08-2023

Originally Posted by KenB

I totally agree with the custom firmware suggestion.

However, the RFUT does not work with all models.

Which model is it failing with?

C4504ex. I looked at the firmware part numbers, none of them began with the letter C. Ftp and all that stuff is active. Thanks for the responses, I'm not going to worry about.

**sandmanmac** · 12-08-2023

Originally Posted by mikadonovan

C4504ex. I looked at the firmware part numbers, none of them began with the letter C. Ftp and all that stuff is active. Thanks for the responses, I'm not going to worry about.

Hey Mika.
With that model, why not just run the F/W update in SP mode and/or turn on auto updates with SP5-886-111?
Just a suggestion

**luca72** · 12-11-2023

Originally Posted by mikadonovan

Hope everyone is having a good day. I have been using the update tool for a while now with no issues. However, I have a machine that the tool will not recognize. I am wondering if there is a setting on the machine that is causing this. Anyone run into this?

hi, it could be a trivial thing like disabling some network protocol on the mc, or the wim access password has been changed, sometimes it happens that I find user:admin and psw:admin, instead of the blank password, just specify during the RFUT wizard

**keithxxiii** · 12-11-2023

Use package_01in an sd card. Set 5886-02 to 1.
This should update the firmware and put you back to using RFUT in the future

**keithxxiii** · 12-11-2023

Originally Posted by keithxxiii

Use package_01in an sd card. Set 5886-02 to 1.
This should update the firmware and put you back to using RFUT in the future

I think I am wrong on this one. My suggestion above is for IMC series only. My colleague called me up for an 04 series machine but couldn't find the package_01 firmware