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  1. #1
    Senior Tech 250+ Posts Polo-022's Avatar
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    Mp c3004 paper jam code 019

    Machine jams randomly, paper does not entry into the fuser.
    It curls just under the fuser module and it happens from all trays,
    same thing, even if it is A4 LEF, A5, A4SEF.
    Counter is : 155Κ Βκ & 90Κ Cl total prints.
    Customer use to print only single pages, one at a time...
    I did replace the fuser motor one-way pulleys ( there are 2 of them)
    but the problem remains...
    May i ask your help?
    Thanks a lot.

  2. #2
    Field Supervisor 500+ Posts
    Mp c3004 paper jam code 019

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    Re: Mp c3004 paper jam code 019

    firmware? new paper feed rollers in all trays?

  3. #3
    Senior Tech 250+ Posts Polo-022's Avatar
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    Re: Mp c3004 paper jam code 019

    Firmware is up to date and the feed rollers are at a very good condition.
    No missfeed jams.

  4. #4
    Retired 10,000+ Posts
    Mp c3004 paper jam code 019

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    Re: Mp c3004 paper jam code 019

    Check the PTR and it alignment with the ITB.

  5. #5
    Senior Tech 100+ Posts emiliorsg's Avatar
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    Re: Mp c3004 paper jam code 019

    First check that the fuser gears are not broken, which is usual. Also check the status of the PTR unit. If you can try another fuser unit. With that counter it may be in bad condition.

  6. #6
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Re: Mp c3004 paper jam code 019

    A worn fusing sleeve or pressure roller is usually the cause of jams 18 or 19.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  7. #7
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: Mp c3004 paper jam code 019

    Quote Originally Posted by Polo-022 View Post
    Machine jams randomly, paper does not entry into the fuser.
    It curls just under the fuser module and it happens from all trays,
    same thing, even if it is A4 LEF, A5, A4SEF.
    Counter is : 155Κ Βκ & 90Κ Cl total prints.
    Customer use to print only single pages, one at a time...
    I did replace the fuser motor one-way pulleys ( there are 2 of them)
    but the problem remains...
    May i ask your help?
    Thanks a lot.
    can be the bad harness behind the PTR unit (from machine), or sensor, to check quickly, try to change entire PTR unit with harness with another.

    PTR.jpg
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

  8. #8
    Senior Tech 100+ Posts
    Mp c3004 paper jam code 019


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    Re: Mp c3004 paper jam code 019

    Personally, if I see that some copy or print comes out randomly and then it gets stuck with this code 019, I disassemble the sleep fuser and apply oil to the heating pad, I clean the inside of the sleeve, I check the bushings, if they are expired I change them etc
    there you will already know.

  9. #9
    Retired 10,000+ Posts
    Mp c3004 paper jam code 019

    slimslob's Avatar
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    Re: Mp c3004 paper jam code 019

    Quote Originally Posted by Polo-022 View Post
    Machine jams randomly, paper does not entry into the fuser.
    It curls just under the fuser module and it happens from all trays,
    same thing, even if it is A4 LEF, A5, A4SEF.
    For clarification, does it curl into a tube like excessive damp paper can do in the exit tray or does it accordion jam as in this image?

  10. #10
    Senior Tech 250+ Posts Polo-022's Avatar
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    Re: Mp c3004 paper jam code 019

    Quote Originally Posted by slimslob View Post
    For clarification, does it curl into a tube like excessive damp paper can do in the exit tray or does it accordion jam as in this image?
    It curls just like an excessive damp paper, no dog ears, it never enters into the fuser area. Yesterday i replaced side door interlock switch, today i have reports that it is jamming again.

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