MP3055

[tcypy1961]

I purchased this copier last year from leasing company to upgrade a rental customer of mine. I farm out all IT work if customer doesn’t do it themselves. This customer does their IT and is having an issue I’ve seen with other older units. They send a print job and it goes to an error stating on copier screen that what is sent doesn’t match with paper size resulting in having to go to copier choose desired drawer(letter or ledger) and then continue. If print job is more than one print this has to be done for each print. My experience of this result from printing from the web. This customer is printing material they had been printing with old copier. They did say when they first started using copier it worked perfectly. I’m guessing this just recently started; doubted they would have been dealing with this for so long without calling me. Little advice please.
Thanks!!!!

[blee]

Sounds like the wrong print driver or possibly the print driver set up as a windows WSD port. They need to make sure it is a TCP/IP port and not WSD.

[slimslob]

Some setting in the document concerning the paper does not match the settings at the MP 3055. There is a setting in User Tools to tell the 3055 to use the job (computer/command) settings instead of the machine settings.

[kleankopy]

Download the correct driver and use ip address and problem will be solved.

[luca72]

I purchased this copier last year from leasing company to upgrade a rental customer of mine. I farm out all IT work if customer doesn’t do it themselves. This customer does their IT and is having an issue I’ve seen with other older units. They send a print job and it goes to an error stating on copier screen that what is sent doesn’t match with paper size resulting in having to go to copier choose desired drawer(letter or ledger) and then continue. If print job is more than one print this has to be done for each print. My experience of this result from printing from the web. This customer is printing material they had been printing with old copier. They did say when they first started using copier it worked perfectly. I’m guessing this just recently started; doubted they would have been dealing with this for so long without calling me. Little advice please.
Thanks!!!!

use pcl 6 driver, and try to verify that in user tools>printers settings, stay on "auto-continue=immediate"

[Lord F]

I purchased this copier last year from leasing company to upgrade a rental customer of mine. I farm out all IT work if customer doesn’t do it themselves. This customer does their IT and is having an issue I’ve seen with other older units. They send a print job and it goes to an error stating on copier screen that what is sent doesn’t match with paper size resulting in having to go to copier choose desired drawer(letter or ledger) and then continue. If print job is more than one print this has to be done for each print. My experience of this result from printing from the web. This customer is printing material they had been printing with old copier. They did say when they first started using copier it worked perfectly. I’m guessing this just recently started; doubted they would have been dealing with this for so long without calling me. Little advice please.
Thanks!!!!

Hi, tcypy1961. Go to User Tools -> Printer Settings and check whether Auto Continue is switched on (Set it to Immediate). I have had this resolve this very issue. But, as others have said - PCL6 and TCP/IP and NOT WSD.

[Lord F]

Sorry, Luca72 , hadn't seen your post when I added mine!

[mrwho]

Does it happen on *every* print job?

If not, some aplications (MS Office, Acrobat Reader) might ignore the driver settings and send their own paper formats.

[luca72]

Sorry, Luca72 , hadn't seen your post when I added mine!

I believe you can give the same answer as others, they don't necessarily all have to answer differently, especially since that tends to be the solution... I receive at least one/two phone calls a week for that problem