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  1. #1
    Service Manager 1,000+ Posts luca72's Avatar
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    Strange behavior of windows 11 during install or uninstall ricoh printers

    Hi everyone, I wanted to get some feedback from you on a strange behavior of Windows 11 during the removal or installation of mf ricoh, I noticed that unlike before, that is, a few months ago, first, the removal or installation of a printer happened almost instantly, the icon appeared almost immediately or after a few seconds, now it takes a few minutes, in some cases I even had to restart the PC to remove the icon, or make it appear in the case of installation, "device configuration ongoing " appears below, does anyone know why this is happening now?
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

  2. #2
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    Strange behavior of windows 11 during install or uninstall ricoh printers

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    Re: Strange behavior of windows 11 during install or uninstall ricoh printers

    SalesServiceGuy Started a thread in Connectivity a few day ago on this same problem. He didn't mention which of the MFP lines he services it had to do with though I have a feeling more than one. Win 11 Print Driver icons taking up to 15 minute to appear.

  3. #3
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    Re: Strange behavior of windows 11 during install or uninstall ricoh printers

    I have this problem too, even with some Windows 10 pc.
    In addition, Windows automatically adds printers that I had deleted because they are no longer present.

    For the problem of this post, I found a quick solution, because I don't feel like waiting (and I don't always have the time...).
    Once I have finished installing the printer, if I see that the icon doesn't appear, I close all the windows settings, open a Word file, click to print, and there I can select the printer I have just installed.
    Now the printer icon is also present in settings.

    It seems almost like a device refresh problem.

  4. #4
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: Strange behavior of windows 11 during install or uninstall ricoh printers

    Quote Originally Posted by slimslob View Post
    SalesServiceGuy Started a thread in Connectivity a few day ago on this same problem. He didn't mention which of the MFP lines he services it had to do with though I have a feeling more than one. Win 11 Print Driver icons taking up to 15 minute to appear.

    I think it does it with all of them, the other day it happened to me with the old mpc2051, and the relatively new mpc3004ex, two machines with a fairly significant time gap
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

  5. #5
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: Strange behavior of windows 11 during install or uninstall ricoh printers

    Quote Originally Posted by General Copiers View Post
    I have this problem too, even with some Windows 10 pc.
    In addition, Windows automatically adds printers that I had deleted because they are no longer present.

    For the problem of this post, I found a quick solution, because I don't feel like waiting (and I don't always have the time...).
    Once I have finished installing the printer, if I see that the icon doesn't appear, I close all the windows settings, open a Word file, click to print, and there I can select the printer I have just installed.
    Now the printer icon is also present in settings.

    It seems almost like a device refresh problem.
    diabolical as escabotage!...I'll try at the first opportunity..thanks
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

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    Re: Strange behavior of windows 11 during install or uninstall ricoh printers

    Quote Originally Posted by luca72 View Post
    diabolical as escabotage!...I'll try at the first opportunity..thanks
    Let me know how it goes. Thanks

  7. #7
    Senior Tech 100+ Posts CopyBats's Avatar
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    Re: Strange behavior of windows 11 during install or uninstall ricoh printers

    Quote Originally Posted by General Copiers View Post
    Let me know how it goes. Thanks
    It is a windows thing. Occurs most of the time regardless of brand. Have seen Xerox /Ricoh and even HP. Also it sometimes shows the wrong printer icon for a few minutes ( like the injket top loading printers in the 2000s).

    Usually restart or patience gets the info updated.
    If it works, don't touch it.

  8. #8
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    Strange behavior of windows 11 during install or uninstall ricoh printers


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    Re: Strange behavior of windows 11 during install or uninstall ricoh printers

    It's curious, it has happened to me the same way and as I try to configure the size, the duplex, etc. once installed, I am left wondering, the new one does not appear or the one I removed is still there.
    Sometimes in a few minutes it will be done or restart is what has helped me.

  9. #9
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    Re: Strange behavior of windows 11 during install or uninstall ricoh printers

    Yeah something is messed up with Windows yes, noticed that behavior on 3 different site installations now. It seems worse on Windows 10 though.

    The installation i did yesterday took far too long due to that.

    Another issue i have noticed from the installation yesterday, the customer requested an easy driver with an installation program so i downloaded the 4503SP-driver instead of the universal driver and the setup program crash on about 8/10 computers on that site, just blank screen and not responding.

    MP C4503SP/C5503SP/C6003SP/C4503ASP/ C5503ASP/C4503ZSP/C5503ZSP/C6003ZSP/ C4503AZSP/C5503AZSP Downloads | Ricoh Global

    Just tried it on my PC now and same result
    Attached Images Attached Images

  10. #10
    Senior Tech 250+ Posts JayPaul's Avatar
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    Re: Strange behavior of windows 11 during install or uninstall ricoh printers

    Started noticing this a couple of months ago at certain places. It was suddenly like the devices and printers section on windows had a 10 minute refesh rate. First install I noticed it on, took twice as long to do as I was waiting each time to see if it had installed properly (especially annoying as they dusted off a few old laptops that nobody used to also have printer installed on them).
    It happened at a similar time to that weird thing where all printers were being called HP laserjet50 or whatever it was, kept noticing that for a while at customer sites.
    Just Windows being Windows, constantly introducing new ways to mess with us and make our jobs more difficult

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