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  1. #1
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    Prints from computer are washed in black.

    Hello again,

    It seems whenever something is printed from a direct USB computer, they are washed in black. This includes different file types (PDF, image files, vector, etc).

    However when printing a quality page internally it comes out looking clean. Any ideas what setting is causing this?



    Sent from my iPhone using Tapatalk

  2. #2
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    Re: Prints from computer are washed in black.

    I forgot to include the model- MP C3002.

  3. #3
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    Prints from computer are washed in black.

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    Re: Prints from computer are washed in black.

    printer driver? new usb cable? different port on the PC? that's where i would start. rule out the simple things.

  4. #4
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    Re: Prints from computer are washed in black.

    Tried multiple USB Cables- no change. They're using the correct Ricoh drivers.

    Also forgot to mention- its the same result if printing off of a thumb drive directly plugged into the machine.

  5. #5
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    Re: Prints from computer are washed in black.

    The machine recently had all it's SP settings cleared. After all the door settings were put back in it seems the test prints are back to normal. Just anything other than the test print page seems to be washed out in black.

  6. #6
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    Prints from computer are washed in black.

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    Re: Prints from computer are washed in black.

    Check to see if Toner Save is enabled. Can't remember if it is in User Tools - Printer Features or a driver setting.

  7. #7
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    Re: Prints from computer are washed in black.

    Did it happens when printing in black and white ? Try replacing the black PCDU if only happen only in color and not mono copy.

  8. #8
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: Prints from computer are washed in black.

    Quote Originally Posted by PressingPrintz View Post
    Hello again,

    It seems whenever something is printed from a direct USB computer, they are washed in black. This includes different file types (PDF, image files, vector, etc).

    However when printing a quality page internally it comes out looking clean. Any ideas what setting is causing this?



    Sent from my iPhone using Tapatalk
    try to disable and enable the usb port by SP, and upgrade the firmware
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

  9. #9
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    Re: Prints from computer are washed in black.

    Quote Originally Posted by slimslob View Post
    Check to see if Toner Save is enabled. Can't remember if it is in User Tools - Printer Features or a driver setting.
    “Toner saving” is disabled.


    Sent from my iPhone using Tapatalk

  10. #10
    Retired 10,000+ Posts
    Prints from computer are washed in black.

    slimslob's Avatar
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    Re: Prints from computer are washed in black.

    Quote Originally Posted by PressingPrintz View Post
    “Toner saving” is disabled.


    Sent from my iPhone using Tapatalk
    Then run Auto Color Control in User Tools - Maintenance

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