IM-C4500 2 drawer unit wont work

[ksp]

I just bought a IM-C4500 copier from a place I've known for years, that worked just fine at their shop but when it was delivered the drawer unit (2 drawer) wouldn't register on the op-panel. and the paper wouldn't lift. I took the back off to check to see what I could find and everything seems to be OK. Power light on so it has power to unit, so I'm thinking what the hell??? Just changed out the drawer with a known good unit and the same thing. It doesn't show up on the op-panel at all. My customer is getting a little antsy and I don't blame them. They payed me in good faith and expect some kind of results. I think I read something here a while back where someone ran into the same thing with a MP-Cxx04 and it turned out to be a firmware issue. If anybody has any experience in this I sure would love get your opinion on this matter, it has been driving me crazy. Thank you so much in advance.

[slimslob]

Were the main unit and the 2 drawer paper bank separated for transport or not. If not and they were nit strapped together tight enough vibration during transportation may have resulted in the bracket(s) for one or both halves being bent and connection lost. To check the brackets will require lifting the main unit off the paper bank. Note, it is a recommended 3 man lift. When putting back together it is best to have 3 people. Two lifting and a third aligning the paper bank to insure that the connector is not damaged by being out of alignment.

[MIKON]

if it has the optional 2 paper banks . I have seen paper behind the lower cassette cause that problem.

[dalewb74]

did you try the firmware update to see if that fixes it?

[luca72]

I just bought a IM-C4500 copier from a place I've known for years, that worked just fine at their shop but when it was delivered the drawer unit (2 drawer) wouldn't register on the op-panel. and the paper wouldn't lift. I took the back off to check to see what I could find and everything seems to be OK. Power light on so it has power to unit, so I'm thinking what the hell??? Just changed out the drawer with a known good unit and the same thing. It doesn't show up on the op-panel at all. My customer is getting a little antsy and I don't blame them. They payed me in good faith and expect some kind of results. I think I read something here a while back where someone ran into the same thing with a MP-Cxx04 and it turned out to be a firmware issue. If anybody has any experience in this I sure would love get your opinion on this matter, it has been driving me crazy. Thank you so much in advance.

We have many around, it's never happened, maybe some pins on the connector of the machine are bent, difficult to see since it's on the bottom, but you can remove it from the back of the machine and check it, the most serious thing to do would be to take it back to the laboratory , and try it on another machine, maybe the problem is precisely on the machine and not on the PB

[ksp]

We had 4 people to lift up the copier. we were very careful just for those reasons also. I will Waite till I get the firmware in place and then see what is up. But, you make a good point . Maybe the problem isn't the plug in the PB but maybe it is in the copier pin itself. A interesting point. If it can be one, why can't it be the other. I will let you all know as soon as I can. Thanks so much for all of your input.

[luca72]

We had 4 people to lift up the copier. we were very careful just for those reasons also. I will Waite till I get the firmware in place and then see what is up. But, you make a good point . Maybe the problem isn't the plug in the PB but maybe it is in the copier pin itself. A interesting point. If it can be one, why can't it be the other. I will let you all know as soon as I can. Thanks so much for all of your input.

For disperation you can also try to Copy the smc in SD card, and run sp801-engine and copyer, its gratis.

[mrwho]

did you try the firmware update to see if that fixes it?

Agreed, firmware first and foremost.