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  1. #11
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: Cant open wim in any browser , he search ip on web(?)

    Quote Originally Posted by slimslob View Post
    Just thought of one other thing. Is the PC in question using a VPN such as Nord, Norton or something similar or a proxy? If so, that is the problem. The browser can only see what the VPN or proxy server can see and that server is not local.

    windows - Why can I access Internet but not local devices over VPN (wireguard)? - Super User
    no, it's a very simple network, a modem, two laptops, and the 3004, it doesn't use VPN, I often have this problem, but at the beginning I changed browsers (with Firefox Wim usually always opens) but then I started to always use "run" and I've never had problems, but this time it doesn't even open with that, I think that as you say "local://ip_address" by nose has a good chance of forcing the connection to wim, instead of doing a search on Internet of the IP.
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

  2. #12
    Field Supervisor 500+ Posts
    Cant open wim in any browser , he search ip on web(?)

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    Re: Cant open wim in any browser , he search ip on web(?)

    what happens if you ping that IP address from the computer you are trying to use to get to the WIM?

  3. #13
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: Cant open wim in any browser , he search ip on web(?)

    Quote Originally Posted by dalewb74 View Post
    what happens if you ping that IP address from the computer you are trying to use to get to the WIM?
    the ping to mp3004 work well, with the ping command the machine is seen on the network, (it prints easily) but the browser's (all) open and look for the IP on the internet, instead of opening wim
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

  4. #14
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: Cant open wim in any browser , he search ip on web(?)

    Quote Originally Posted by slimslob View Post
    Try using local://IPaddress and see if that forces it to search the local network.
    hi, I tried it in the lab, and the "local" command is not recognized
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

  5. #15
    Major Asshole! 2,500+ Posts
    Cant open wim in any browser , he search ip on web(?)

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    Re: Cant open wim in any browser , he search ip on web(?)

    That's an odd one. Do the other computers access WIM without any problems?
    ' "But the salesman said . . ." The salesman's an asshole!'
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    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!

  6. #16
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: Cant open wim in any browser , he search ip on web(?)

    Quote Originally Posted by mrwho View Post
    That's an odd one. Do the other computers access WIM without any problems?
    Yes, the othet PC open Wim without make a search on web
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

  7. #17
    Retired 10,000+ Posts
    Cant open wim in any browser , he search ip on web(?)

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    Re: Cant open wim in any browser , he search ip on web(?)

    Quote Originally Posted by luca72 View Post
    Yes, the othet PC open Wim without make a search on web
    That tells me it has to be a network setting such as use proxy on that machine only or the person using that computer has installed personal VPN software. Probably uses the same software on his home computer and other devices.

    They can try seeing if the C3004 shows when doing a network search in Windows explorer/MyComputer. May require turning on network discovery. If it does. maybe clicking on it there might get them into WIM.

  8. #18
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: Cant open wim in any browser , he search ip on web(?)

    Quote Originally Posted by slimslob View Post
    That tells me it has to be a network setting such as use proxy on that machine only or the person using that computer has installed personal VPN software. Probably uses the same software on his home computer and other devices.

    They can try seeing if the C3004 shows when doing a network search in Windows explorer/MyComputer. May require turning on network discovery. If it does. maybe clicking on it there might get them into WIM.
    I'm starting to think it's the "public network/private network" setting(?)
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

  9. #19
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Cant open wim in any browser , he search ip on web(?)

    Check to see if “802.11” is enabled on the copier.

    It needs to be “off”.

    It drove me crazy the first time I had this happen.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  10. #20
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Cant open wim in any browser , he search ip on web(?)

    If anything else fails try it with Pale moon browser:
    The Pale Moon Project homepage
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

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