Ricoh MPC3004 "Load paper in bypass tray" error, won't print

[copier tech]

Hi everyone,
The company I work for recently purchased a Ricoh MPC3004 - for some reason, when trying to print, the printer will throw an error that says "Load paper in bypass tray", even though I have set it to use Tray 1 which is full of paper. I should also mention that this is only happening to some users and also only 70% of the time. This makes it really hard for me to try and diagnose what is happening.

Steps I've taken:
Switching the print settings to use Tray 2 instead of Tray 1
Setting the paper size to 8.5x11 instead of auto-detect


I'm really at a loss as to what's going on, especially because it prints fine for me every time and only sometimes for other users. I would appreciate any insight

This will be a driver setting. Check ALL settings are ALL set to your default paper size AND weight.

Also check they are all using the correct PCL 6 driver for the MP C3004 & not on a WSD port.

[luca72]

Hi everyone,
The company I work for recently purchased a Ricoh MPC3004 - for some reason, when trying to print, the printer will throw an error that says "Load paper in bypass tray", even though I have set it to use Tray 1 which is full of paper. I should also mention that this is only happening to some users and also only 70% of the time. This makes it really hard for me to try and diagnose what is happening.

Steps I've taken:
Switching the print settings to use Tray 2 instead of Tray 1
Setting the paper size to 8.5x11 instead of auto-detect


I'm really at a loss as to what's going on, especially because it prints fine for me every time and only sometimes for other users. I would appreciate any insight

I would start for good luck with a nice blow of air to the paper presence sensor, then set the "continue immediately" setting in printer settings, and as the others say use the pcl6 driver, making sure that the port is IP type and not WSD