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  1. #11
    unTrusted Tech 250+ Posts imaginemoko's Avatar
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    Quote Originally Posted by YHEL23 View Post
    Firewall off share folder in full allow......
    just turn off the firewall.... or maybe you have other anti virus installed that wont allow the connection...
    fix the customer first then fix the machine... its simple and makes life more easy.

  2. #12
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    Hi all

    I had the same issue with a 2045e and XP several years ago. The problem was only resolved when I used a password from an account on the pc that also had admin rights. users, powerusers etc did not work. I had the admin set up an account on the pc with admin rights and it scanned fine from that point on.

  3. #13
    Senior Tech 100+ Posts YHEL23's Avatar
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    I try all your advice but still no hope.
    I follow also this procedure....



    Any more idea on this..

    Yhel

  4. #14
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    Anti Virus software could cause this problem

    Anti Virus software could cause this problem.
    If you want to find out wheather the anti virus software cause this problem. just simply open up the log of that software and check. it tells block from certain IP address tried to access the PC. and that IP address is one for your copier....
    Well, solution for that just make permition for it to goes through.
    good luck.

  5. #15
    Senior Tech 100+ Posts YHEL23's Avatar
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    Quote Originally Posted by kayjaig View Post
    Anti Virus software could cause this problem.
    If you want to find out wheather the anti virus software cause this problem. just simply open up the log of that software and check. it tells block from certain IP address tried to access the PC. and that IP address is one for your copier....
    Well, solution for that just make permition for it to goes through.
    good luck.
    Hi to all,

    Thanks for all the advice now my machine can do scan to to folder,The Anti Spyware software blocking the ip address of the machine.

    Many thanks to all you......

    YHEL

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