We have a customer that had a disgruntled IT manager. He changed all of the admin passwords on all of the devices and apparently changed the supervisor password on the Ricoh products (2 of them). Right now my options that I know of are to replace the NVRAM or possible have the Ricoh rep come to town and reprogram them. Any other options, I hate to replace the NVRAMs on these machines. I assume backing up the NVRAM is going to back up the admin and supervisor password, so that means we will have to re-enter all of the info.
Bookmarks