I have an SPC232dn that is saying "replace black print cartridge" when the customer has done that it still says it, looked up bulletin M035/M036 – 005 REISSUE and it talks about the interlock switches, this does not appear to be my problem, the arm is not broken and the switches are making contact just fine, machine won't even let me go into the configuration or service mode in the SOM to see if there is a way to reset or tell the machine to ignore the toner cartridge indicator. this is the printer version not the mfp so is there any other way to get into the SP modes? tried powering on holding down the stop/start and the escape keys for 10 seconds, either I'm doing it wrong or that's not the way or the cartridge error won't let me to that either. any thoughts? like to get this fixed and hopefully not waste another cartridge.
Bookmarks