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  1. #11
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    MPC3502 VOIP Not Receiving Faxes

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    Re: MPC3502 VOIP Not Receiving Faxes

    Quote Originally Posted by jmotz View Post
    Machine acts like its going to receive: rings,communication light comes on etc. then it disconnects. There is no errors or receive log generated?
    Sounds to me like there is either an audio level or distortion problem during initial handshake or training.

  2. #12
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    Re: MPC3502 VOIP Not Receiving Faxes

    Quote Originally Posted by Gift View Post
    Most of VoIP tweaks affects both tx and rx so this might be another issue. You might tweak the cable - modify it so just the two middle wires inside the RJ11 connector are wired to the connector on the other end of your fax cable. Also try and see what happens if you're connecting an analogue phone and call the fax nr with your cell.
    Will do
    Thanks

  3. #13
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    Re: MPC3502 VOIP Not Receiving Faxes

    Quote Originally Posted by slimslob View Post
    Sounds to me like there is either an audio level or distortion problem during initial handshake or training.
    I am going to try suggested setting changes, 2 wire cord etc.and post results.

  4. #14
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    Re: MPC3502 VOIP Not Receiving Faxes

    Quote Originally Posted by slimslob View Post
    Sounds to me like there is either an audio level or distortion problem during initial handshake or training.
    I have tried settings changes provided by guitar9199
    Tried 2 wire phone cord checked line for voicemail and or answering machine and called phone from my cell with no problems /Gift

    I did set the machine to manual answer w/phone attached picked up receiver the copier displayed hit start after hearing high pitch tone which never happened but I hit start and fax came thru!
    We contacted to phone company not much help they claim SIP is set for analogue settings?

    Is audio level or distortion something I can adjust on copier side (I could not find in manual?)

    Thanks

  5. #15
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    Re: MPC3502 VOIP Not Receiving Faxes

    Quote Originally Posted by Gift View Post
    Most of VoIP tweaks affects both tx and rx so this might be another issue. You might tweak the cable - modify it so just the two middle wires inside the RJ11 connector are wired to the connector on the other end of your fax cable. Also try and see what happens if you're connecting an analogue phone and call the fax nr with your cell.
    Tried 2 wire phone cord no luck and checked for voicemail and was able to call phone from my cell with no problem.
    I did put machine to manual answer and was able to receive fax although machine was saying press start once high pitched tone starts but it did not so I pressed start and fax came in?
    I did call there phone company after this but they still claim there SIP is set for analogue settings?

    Thanks

  6. #16
    Trusted Tech 50+ Posts withnail's Avatar
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    Re: MPC3502 VOIP Not Receiving Faxes

    Try turning off the V8 protocol

  7. #17
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    Re: MPC3502 VOIP Not Receiving Faxes

    Quote Originally Posted by withnail View Post
    Try turning off the V8 protocol
    According to manual turning off ECM V.8 protocol and JBIG Comp. are turned off automatically although I have not checked bit?

  8. #18
    Service Manager 1,000+ Posts
    MPC3502 VOIP Not Receiving Faxes


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    Re: MPC3502 VOIP Not Receiving Faxes

    Did you ever get this fixed?

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