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  1. #1
    Senior Tech 250+ Posts
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    3503 printer not showing up in devices and printers

    For some reason I have setup a mp c3503 to print and scan just fine on 5 computers (Windows 10) but on all five computers the printer will not show up in the "devices and printers" section of the computer... Making it impossible for me to change preferences, add user codes, etc. Not sure if this has to do with the machine or with the computers

    Any thoughts?

    I forgot to mention the printer shows up when I go to print a document and it prints just fine.

  2. #2
    Field Supervisor 500+ Posts
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    Re: 3503 printer not showing up in devices and printers

    Try rebooting the computers.

  3. #3
    Senior Tech 250+ Posts
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    Re: 3503 printer not showing up in devices and printers

    I did that on one with no effect but I came back today and they are there 🤔... So all is good sorry.

  4. #4
    Service Manager 2,500+ Posts
    3503 printer not showing up in devices and printers

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    Re: 3503 printer not showing up in devices and printers

    Quote Originally Posted by ABS tect View Post
    I did that on one with no effect but I came back today and they are there 🤔... So all is good sorry.
    Sounds like they are installed on a WSD port not IP check this as will only cause you headaches in the future.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  5. #5
    Trusted Tech 50+ Posts ridgemill's Avatar
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    Re: 3503 printer not showing up in devices and printers

    The spooler could have crashed, usually it will reset itself if you restart it in services.msc / on Windows 10 you can use the Task Manager > Services.

    If the built-in devices are listed on Devices and Printers, e.g. Fax, if you delete them, do they still remain? If there are no devices whatsoever, then the spooler is definitely corrupt.

  6. #6
    Senior Tech 250+ Posts
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    Re: 3503 printer not showing up in devices and printers

    Sorry I should have been more clear...the issue is resolved. Some needed rebooted others just took some time i guess..

    Yes i hate the WSD automatic install...i always disable the WSD device before installing at a customer..thank you guys

  7. #7
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: 3503 printer not showing up in devices and printers

    If you're using Win10 the go to "Run" and type Control Printers to view the old school printer list.
    And just saw it's resolved

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