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  1. #1
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    Question Ricoh Aficio MP C2551AD Network Scan To Folder

    I use the RICOH Aficio MP C2551AD as a network printer at work. The device scans to the public folder on the network. But I wanted to use local network instead of public network. Device configuration for this purpose; Instead of the FTP protocol, which is a common network folder, I set it up to scan to the shared folder I created on the client computer with the Windows 10 operating system and the 1809 architecture included with the SMB protocol. . I never made it. I checked the network connection, the printer, and all settings on the client computer. Everything looks normal.
    The configuration settings are as follows;


    Registration Number: 00002
    Name: filename
    Key Picture: file name


    Title
    Title 1: None
    Title 2: None
    Title 3: None
    Add to Favorites: Open


    Authentication Information
    User Code: Empty
    SMTP Authentication: Do Not Specify
    Folder Authentication: Specify Another Authentication Information Below:
    Login Username: xxxxxx (I'm sure I typed it correctly)
    Login Password: xxxxxx (I'm sure I typed it correctly)
    LDAP Authentication: Do Not Specify


    Available Functions
    Color Copy Mode Limitation: Limit Automatic Color Selection (Selected by default)


    Protection
    Use Name As: Destination (Selected by default)
    Protect Goal
    Protection element: Empty
    Protection Mode: Idle (Inactive)


    Email
    Email Address: Empty
    User Certificate Status: None
    User Certificate: Empty
    Encryption: Personalized setting (Selected by default)


    Folder
    Protocol: SMB
    Port # 21 (Written by default, inactive, cannot be changed)
    Connection Type: NDS (selected by default, inactive, cannot be changed)
    Server Name: Empty (Inactive, cannot be changed)
    Path: \\ xxx.xxx.xxx.xxx \ filename (I'm sure I typed it correctly)


    Add to group
    Group Details: Change (Enabled, not using)

  2. #2
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh Aficio MP C2551AD Network Scan To Folder

    Have you checked to see if the C2551 has to proper firmware to support SMB v2/3, assuming it is available. It is necessary for SMB scan to folder on Windows 10. I have also found that SMB works best if you are using NetBIOS name and not IP address especially if you are on a domain. The OS security assumes that files arriving via SMB and sent directly to an IP address to be malicious content from outside the domain.

  3. #3
    Service Manager 2,500+ Posts
    Ricoh Aficio MP C2551AD Network Scan To Folder

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    Re: Ricoh Aficio MP C2551AD Network Scan To Folder

    Quote Originally Posted by slimslob View Post
    Have you checked to see if the C2551 has to proper firmware to support SMB v2/3, assuming it is available. It is necessary for SMB scan to folder on Windows 10. I have also found that SMB works best if you are using NetBIOS name and not IP address especially if you are on a domain. The OS security assumes that files arriving via SMB and sent directly to an IP address to be malicious content from outside the domain.
    I agree as slim says I still have a few of these old models about & have needed to update the firmware on a few for users that insist on scanning via SMB.

    Usually happens after customer updates to Win 10 or even a routine Windows update.



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  4. #4
    Senior Tech 100+ Posts dalewb74's Avatar
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    Re: Ricoh Aficio MP C2551AD Network Scan To Folder

    have you checked under the network advanced sharing permissions are all set correctly? i have seen a windows update turn off something that needs to be on. looks like for the path you used the IP, have you tried it with the PC name?

  5. #5
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: Ricoh Aficio MP C2551AD Network Scan To Folder

    I'm adding a third voice to updating the firmware to add SMB v.2.0/3.0 support.
    It looks as though the latest firmware will do this (I just checked the version numbers).

  6. #6
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh Aficio MP C2551AD Network Scan To Folder

    Quote Originally Posted by dalewb74 View Post
    have you checked under the network advanced sharing permissions are all set correctly? i have seen a windows update turn off something that needs to be on. looks like for the path you used the IP, have you tried it with the PC name?
    Microsoft updates turn off SMBv1 support. You can turn it back on but the next update will turn it off again.

  7. #7
    Senior Tech 100+ Posts
    Ricoh Aficio MP C2551AD Network Scan To Folder

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    Re: Ricoh Aficio MP C2551AD Network Scan To Folder

    momentarily disables the firewall and then also the antivirus. Check if it works and if it changes the authorizations inside them

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