3503z scanning issue

**anothertech** · 02-04-2020

If your op panel firmware is out of date, it could be why you don't see the SMB settings on the panel, try looking for them in WIM.

**ABS tect** · 02-04-2020

Here is the debug log...does this mean anything to anyone? I have no clue what this is:

[1203/161033.272:ERROR:crash_report_database_win.cc(469)] failed to stat report
[1203/161205.963:ERROR:crash_report_database_win.cc(469)] failed to stat report
[1203/161302.298:ERROR:crash_report_database_win.cc(469)] failed to stat report
[0123/114028.276:ERROR:crash_report_database_win.cc(469)] failed to stat report
[0123/134348.653:ERROR:crash_report_database_win.cc(469)] failed to stat report

**8T2** · 02-06-2020

Maybe connect the machine directly to a laptop and test scan to folder. That way you bypass all possible points of failure just to confirm that the problem is not the actual machine.

If successful move it to one of the network points where you have a working machine if possible as someone else mentioned.

If successful it's maybe a faulty point, network cable or even the port on the switch itself. Not knowing the layout of the network I still suspect that area has its own switch that lost a setting when they cut the power.

Sent from my WAS-LX1 using Tapatalk

**ABS tect** · 02-06-2020

Originally Posted by 8T2

Maybe connect the machine directly to a laptop and test scan to folder. That way you bypass all possible points of failure just to confirm that the problem is not the actual machine.

If successful move it to one of the network points where you have a working machine if possible as someone else mentioned.

If successful it's maybe a faulty point, network cable or even the port on the switch itself. Not knowing the layout of the network I still suspect that area has its own switch that lost a setting when they cut the power.

Sent from my WAS-LX1 using Tapatalk

I like that idea...thanks man, I'll go through those steps next.

**ABS tect** · 02-06-2020

Anybody know what that debug log is all about? Do i need to do something with that?

**Mr Magic** · 02-06-2020

This is crazy!! We need to isolate this!

Setup SMB on your laptop and test each copier.

Yes the FW is different for the Z model. Send me a direct PM and I'll send it to you. However, you should be able to update the FW via the Service Mode - last option. Try using 8.8.8.8 to ping out from the copier 1st

Regarding the FW - did you do package or romdata?

Oh! Make sure you check all the share options on your laptop.

All the best. Don't forget to PM me.

**ABS tect** · 02-06-2020

Originally Posted by Mr Magic

This is crazy!! We need to isolate this!

Setup SMB on your laptop and test each copier.

Yes the FW is different for the Z model. Send me a direct PM and I'll send it to you. However, you should be able to update the FW via the Service Mode - last option. Try using 8.8.8.8 to ping out from the copier 1st

Regarding the FW - did you do package or romdata?

Oh! Make sure you check all the share options on your laptop.

All the best. Don't forget to PM me.

Yes i have the different firmware for the Z model...i can send you a screenshot of what i have in a PM.

I did romdata

will do

**ABS tect** · 02-27-2020

Sorry for the delay on this thread...it is not for lack of effort though.

So, to take care of the customer, I just replaced the machine. So i now have the culprit back in my office where i can tinker with it.

My question now is, since this is a smart panel version (and the only one in my shop), can i use boards from regular 3503's? Are those the same or different? I am under the impression that just the operation panel is different and uses different firmware? Am i wrong about that? Because I would like to start changing boards to see if that's the cause.

Thanks

**FrohnB** · 02-27-2020

Originally Posted by ABS tect

Sorry for the delay on this thread...it is not for lack of effort though.

So, to take care of the customer, I just replaced the machine. So i now have the culprit back in my office where i can tinker with it.

My question now is, since this is a smart panel version (and the only one in my shop), can i use boards from regular 3503's? Are those the same or different? I am under the impression that just the operation panel is different and uses different firmware? Am i wrong about that? Because I would like to start changing boards to see if that's the cause.

Thanks

The boards are the same, but there are settings in SP mode that have to be switched and there are different firmwares (Normal and SOP) for the machine when an Smart Op is installed.
Don't remember exactly, but you may have to update the firmware to SOP f/w before swapping the board to the Smart Op machine, and Vice Versa if taking a Smart Op board and putting it in a Normal Op machine.

**ABS tect** · 02-27-2020

Originally Posted by FrohnB

The boards are the same, but there are settings in SP mode that have to be switched and there are different firmwares (Normal and SOP) for the machine when an Smart Op is installed.
Don't remember exactly, but you may have to update the firmware to SOP f/w before swapping the board to the Smart Op machine, and Vice Versa if taking a Smart Op board and putting it in a Normal Op machine.

Interesting...so you can essentially downgrade a Smart Op machine to a regular and upgrade a normal 3503 to a z model simply with firmware and settings in the SP mode?

I have firmware for both, unfortunately don't know the settings in SP mode that need to be switched and the last thing i want to do is mess with stuff in there i shouldn't