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  1. #1
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    Ricoh IM C2000 - Duplicated text

    Hi everyone.

    I have a client with a new Ricoh IM C2000 (brand new, out of the box). He was printing with no problems when we install the machine but after around 1 month he call us because he was having a problem with the images he was printing, the text (white text) was duplicated all over the image (like faded text or something like that). I manage to fix this problem by calibrating the colors but it works for 2 days and the problem show up again. This machine has only 20k pages of work (color). What do you guys think could I do to fix this problem?

    I'll attach some photos so you guys can see what i'm talking about.

    Imgur: The magic of the Internet

    PS: Pardon my english.

  2. #2
    Senior Tech 100+ Posts dalewb74's Avatar
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    Re: Ricoh IM C2000 - Duplicated text

    does it also occur if you print the same document on a different printer?

  3. #3
    Trusted Tech 50+ Posts 8T2's Avatar
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    Re: Ricoh IM C2000 - Duplicated text

    Do they usually print what is practically full bleed black background? Assume they do if it's how their menu looks. And that's not the ideal machine for that type of printing. Could be the black PCU failing, I'd swap the B and Y to test

    Sent from my WAS-LX1 using Tapatalk

  4. #4
    Trusted Tech 50+ Posts ridgemill's Avatar
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    Re: Ricoh IM C2000 - Duplicated text

    We've had the exact same issue on a IMC2500 (doing full colour images with repeated text shadowing), Ricoh says it is a limitation of the model; however you can decrease the transfer bias and increase the toner onto the page.

    This will mitigate the problem, however it will not be perfect, and the copier will use more toner to compensate.

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