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  1. #1
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    Ricoh Aficio SP C221 SF / 1.72 Firmware update

    Hi, I'm trying to update firmware to v. 1.72 but I always get this message: "Can't open Bootloader file. Please check Bootloader file."

    I have tried USB and Ethernet connection with the same result; I have tried Windows10, Seven and XP with the same result.

    Thanks for any suggestion

    Teo
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  2. #2
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

    My guess is the update file got corrupted during download. Download it again.

  3. #3
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    Ricoh Aficio SP C221 SF / 1.72 Firmware update

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    Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

    Quote Originally Posted by slimslob View Post
    My guess is the update file got corrupted during download. Download it again.
    maybe he didn't extract the files properly? not on the root of the USB?

  4. #4
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    Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

    Hi Phil, thanks for suggestion.
    Already tried to re-download and not to self-extract but open with winrar but the original file from Ricoh is not corrupted and does't lokk to miss something....

  5. #5
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    Ricoh Aficio SP C221 SF / 1.72 Firmware update

    Phil B.'s Avatar
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    Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

    Quote Originally Posted by teoadams View Post
    Hi Phil, thanks for suggestion.
    Already tried to re-download and not to self-extract but open with winrar but the original file from Ricoh is not corrupted and does't lokk to miss something....
    where are you extracting files to?

    how are you attempting to update?

    please list all steps you are using?

    how do you know files aren't corrupt?

    where did you get the files?

  6. #6
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    Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

    Quote Originally Posted by Phil B. View Post
    where are you extracting files to?

    how are you attempting to update?

    please list all steps you are using?

    how do you know files aren't corrupt?

    where did you get the files?
    1) Extracting files to c:\v1.72

    2) Downloaded from: Aficio SP C220S/C221SF Downloads | Ricoh Global

    and from: SP C220S/C221SF download page

    3.1) launched self extracting downloaded file z88959L10.exe

    4.1) launched UpdateTool.exe (with and without admin privileges)

    5.1) tried with F/W Update (NET) and printer IP address and got error message

    6.1) tried with F/W Update (USB) and printer IP address and got error message

    3.2) opened downloaded file z88959L10.exe with winrar and manually extracted to c:\v1.72

    4.2) same as 4.1

    5.2) same as 5.1

    6.2) same as 6.1

  7. #7
    Service Manager 5,000+ Posts
    Ricoh Aficio SP C221 SF / 1.72 Firmware update

    Phil B.'s Avatar
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    Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

    Quote Originally Posted by teoadams View Post
    1) Extracting files to c:\v1.72

    2) Downloaded from: Aficio SP C220S/C221SF Downloads | Ricoh Global

    and from: SP C220S/C221SF download page

    3.1) launched self extracting downloaded file z88959L10.exe

    4.1) launched UpdateTool.exe (with and without admin privileges)

    5.1) tried with F/W Update (NET) and printer IP address and got error message

    6.1) tried with F/W Update (USB) and printer IP address and got error message

    3.2) opened downloaded file z88959L10.exe with winrar and manually extracted to c:\v1.72

    4.2) same as 4.1

    5.2) same as 5.1

    6.2) same as 6.1

    files should be on root of USB stick not on PC c:\xxxx

    are you following the SM for your procedure ?

  8. #8
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    Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

    From the attached pdf manual installation directory can be on c root

    What do you mean with SM?
    Attached Files Attached Files

  9. #9
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    Ricoh Aficio SP C221 SF / 1.72 Firmware update

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    Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

    Quote Originally Posted by teoadams View Post
    What do you mean with SM?
    NUFF SAID.

  10. #10
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

    Quote Originally Posted by teoadams View Post
    Hi Phil, thanks for suggestion.
    Already tried to re-download and not to self-extract but open with winrar but the original file from Ricoh is not corrupted and does't lokk to miss something....
    Did you attempt to update with the fresh download?

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