Ricoh Aficio SP C221 SF / 1.72 Firmware update

[teoadams]

Hi, I'm trying to update firmware to v. 1.72 but I always get this message: "Can't open Bootloader file. Please check Bootloader file."

I have tried USB and Ethernet connection with the same result; I have tried Windows10, Seven and XP with the same result.

Thanks for any suggestion

Teo

[slimslob]

My guess is the update file got corrupted during download. Download it again.

[Phil B.]

My guess is the update file got corrupted during download. Download it again.

maybe he didn't extract the files properly? not on the root of the USB?

[teoadams]

Hi Phil, thanks for suggestion.
Already tried to re-download and not to self-extract but open with winrar but the original file from Ricoh is not corrupted and does't lokk to miss something....

[Phil B.]

Hi Phil, thanks for suggestion.
Already tried to re-download and not to self-extract but open with winrar but the original file from Ricoh is not corrupted and does't lokk to miss something....

where are you extracting files to?

how are you attempting to update?

please list all steps you are using?

how do you know files aren't corrupt?

where did you get the files?

[teoadams]

where are you extracting files to?

how are you attempting to update?

please list all steps you are using?

how do you know files aren't corrupt?

where did you get the files?

1) Extracting files to c:\v1.72

2) Downloaded from: Aficio SP C220S/C221SF Downloads | Ricoh Global

and from: SP C220S/C221SF download page

3.1) launched self extracting downloaded file z88959L10.exe

4.1) launched UpdateTool.exe (with and without admin privileges)

5.1) tried with F/W Update (NET) and printer IP address and got error message

6.1) tried with F/W Update (USB) and printer IP address and got error message

3.2) opened downloaded file z88959L10.exe with winrar and manually extracted to c:\v1.72

4.2) same as 4.1

5.2) same as 5.1

6.2) same as 6.1

[Phil B.]

1) Extracting files to c:\v1.72

2) Downloaded from: Aficio SP C220S/C221SF Downloads | Ricoh Global

and from: SP C220S/C221SF download page

3.1) launched self extracting downloaded file z88959L10.exe

4.1) launched UpdateTool.exe (with and without admin privileges)

5.1) tried with F/W Update (NET) and printer IP address and got error message

6.1) tried with F/W Update (USB) and printer IP address and got error message

3.2) opened downloaded file z88959L10.exe with winrar and manually extracted to c:\v1.72

4.2) same as 4.1

5.2) same as 5.1

6.2) same as 6.1

files should be on root of USB stick not on PC c:\xxxx

are you following the SM for your procedure ?

[teoadams]

From the attached pdf manual installation directory can be on c root

What do you mean with SM?

[Phil B.]

What do you mean with SM?

NUFF SAID.

[slimslob]

Hi Phil, thanks for suggestion.
Already tried to re-download and not to self-extract but open with winrar but the original file from Ricoh is not corrupted and does't lokk to miss something....

Did you attempt to update with the fresh download?