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  1. #1
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    Ricoh MP2851 can receive faxes but not send

    Hello

    My client has a Ricoh MP2851. The machine is working fine and has been doing so for many years. In the past 2 or 3 days the client says that they can receive faxes but not send.

    I tried calling the Ricoh fax machine from a normal telephone and I do get a fax start tone

    Does anyone have idea why ?




    Thank you

  2. #2
    IT Manager 5,000+ Posts bsm2's Avatar
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    Re: Ricoh MP2851 can receive faxes but not send

    hand dial from machine to recheck the number.
    recheck fax settings on machine auto answer etc...

    Something changed!

  3. #3
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    Re: Ricoh MP2851 can receive faxes but not send

    Quote Originally Posted by Chicko View Post
    Hello

    My client has a Ricoh MP2851. The machine is working fine and has been doing so for many years. In the past 2 or 3 days the client says that they can receive faxes but not send.

    I tried calling the Ricoh fax machine from a normal telephone and I do get a fax start tone

    Does anyone have idea why ?




    Thank you
    have you tried it yourself or listened to the line? No, you may have to be a tech and visit client.

  4. #4
    Service Manager 2,500+ Posts
    Ricoh MP2851 can receive faxes but not send

    BillyCarpenter's Avatar
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    Re: Ricoh MP2851 can receive faxes but not send

    Can you dial out using a standard analog phone?

    If so, does it require a 9 or not.

    Is the fax configured correctly to dial correctly accordingly.

  5. #5
    Service Manager 2,500+ Posts
    Ricoh MP2851 can receive faxes but not send

    BillyCarpenter's Avatar
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    Re: Ricoh MP2851 can receive faxes but not send

    PS- You need to go to the machine and select fax > on hook, and you should hear a modem sound. If not:

    - make sure the phone line is plugged in.

    - check the phone line with a phone line test set. If you don't have one, you can use an analog phone to dial out. Anyone working on faxes really needs a test set. It saves a lot of frustration and arguing with the end user.

    If you can dial out with no problem, make sure the fax settings are correct.

    If it still doesn't work, it's probably the fax board.

  6. #6
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    Re: Ricoh MP2851 can receive faxes but not send

    Thanks guys for your help. My boss put this post up but I'll be going to the client on Monday morning.

    Forgot to mention when the client put the phone on , on hook, there was no dial tone.

  7. #7
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh MP2851 can receive faxes but not send

    Your calling the fax number is not going to do anything for you. The complaint is that it is not sending.

    As Billy said you need to go to the machine and select fax > on hook, and you should hear a modem sound.
    1. If not, try connecting a butt set to the line jack and see if you have a dial tone there. If not, the problem if with the dial tone provider.
    2. If you do, try dialing 9. That should break dial tone. If it reorders dial tone, the the machine in behind a PBX.
    3. Try dialing you cell phone.

    Worst case scenario is you will need to replace the fax board. I had one call where both the phone line was bad, no dial tone, and the fax board was bad.

  8. #8
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    Re: Ricoh MP2851 can receive faxes but not send

    Quote Originally Posted by BillyCarpenter View Post
    Can you dial out using a standard analog phone?

    If so, does it require a 9 or not.

    Is the fax configured correctly to dial correctly accordingly.
    What's the 9 for ?

  9. #9
    Service Manager 2,500+ Posts
    Ricoh MP2851 can receive faxes but not send

    BillyCarpenter's Avatar
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    Re: Ricoh MP2851 can receive faxes but not send

    Quote Originally Posted by slimslob View Post


    Worst case scenario is you will need to replace the fax board. I had one call where both the phone line was bad, no dial tone, and the fax board was bad.
    Lucky you.

  10. #10
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh MP2851 can receive faxes but not send

    Quote Originally Posted by KeviM View Post
    What's the 9 for ?
    If behind a PBX dialing 9 gives you an outside line, i.e. reordered dial tone.

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