Ricoh MP C4504
Hey all, I'm just going to start by saying I'm not knowledgeable at all when it comes to the fax area. Mainly because my only customers that use it our medical offices and they have their own IT guys. Also I've never had many issues with fax.
Anyways, one of my customers wanted their faxes to come in and be sent to a folder on their computer rather then print out (they get a crap ton of faxes and it prevented them from doing other jobs). So with some configuration in the reception settings, the faxes were able to be sent to a folder of one of the scans accounts by turning forwarding on.
They are happy and all is well, except now (and I'm not sure if this is related or not), the memory on the fax program only is not going back to 100%, it's currently at 74% (even when there are no incoming or outcoming faxes) and the confirmation pages don't print out. I messed with the bit switch in fax parameter settings (#3 bit 0) but that didn't work.
Not sure what is going on, the confirmation page is one thing, but I guess the main concern is the fax memory percentage keeps getting lower and lower and the fear is they'll run out. I have no clue where faxes might be stored, or even why they are being stored, but the only thing I found was in the TX file list, a list of 13 faxes that were completed, but they are greyed out and I'm not able to select them to cancel them. I don't know if that's a red herring or not or if that's what's causing the memory to drop. When I print out the fax journal, the 13 faxes in the TX file list line up with the faxes sent under the mode G3TESM...all the other ones show a folder icon followed by TDM@. Again, hopefully that's not a bunch of useless information, but that's the only thing i saw out of place.
Any help is appreciated. Thanks in advance.
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