No I personally trained keyop's and teachers on everything from loading paper/toner to finding/clearing jams.
The hardest part was teaching them simple/duplex jobs using light cardstock
And storing address book entries.
It took 1.5hrs ( unless they were boxes of rocks. )
I kept records that proved the little extra time spent at the gitgo saved a lot of stupid calls.
I also put a bottle of IPA and a few blue roll towels w/ pictures to show symptoms and the fix for lines on copies.
Every three months I'd go out for a refresher course if needed.
The keyops really grabbed the reins and rode that pony. A few schools even bought a 3m Toner Vac to keep them clean.
It was great being a Service Manager!
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