Ricoh Firmware Update Tool - Processing Status: Error

**lurker1652** · 06-27-2022

Originally Posted by anothertech

Did you get the machine working, or is it down?

Had to power cycle the printer, then it came back. Update did not succeed though. Same behaviuor trying to use the Ricoh Update Tool and just going through the Web Interfase, so probably is a printer or firmware thing, not a tool thing.

**lurker1652** · 06-27-2022

Originally Posted by mikadonovan

If any type of custom firmware is currently loaded on the machine, the RFUT will not work right.

How to I identify an "offending"/custom firmware?

**mikadonovan** · 06-28-2022

Originally Posted by lurker1652

How to I identify an "offending"/custom firmware?

It's been my experience that custom modules begin with the letter "C". There may be more, I don't know for sure.

**anothertech** · 06-28-2022

Post a list of your current firmware, someone will spot the custom firmware.

Try using the SD card method, update one firmware at a time until it fails, then you'll know which one is giving you a problem.

**KenB** · 06-28-2022

That happens a lot with used machines; you have no idea what their pedigree is.

Rarely, if ever, does custom firmware ever get replaced with a production version at the end of a lease, or when the machine is sold outright.