Ricoh Pro c5200 DEMS Failed

[MoochPage]

I was able to identify that the issue is only with the Yellow and the Magenta. I was thinking that it may be an issue with the laser unit. I swapped the drum unit Y with the C and it perfectly printed the page. Is there any troubleshooting guide for the laser unit? or any suggestion?

If you post the examples we could give you suggestions on what it might be. I wouldn't start with lasers based on the age and what you have said about where it was stored. It would start with DV and DV units personally

[nysamara]

If you post the examples we could give you suggestions on what it might be. I wouldn't start with lasers based on the age and what you have said about where it was stored. It would start with DV and DV units personally

If you post the examples we could give you suggestions on what it might be. I wouldn't start with lasers based on the age and what you have said about where it was stored. It would start with DV and DV units personally

I already changed DV. If I move the Yellow or Magenta PDCUs to the Cyan Location those PDCUs printing results are very good. However the Cyan which initially was printing good start failing in the Yellow or Magenta location. I attached a picture of the Test Page, if I do a full print of yellow and magenta I get a a very light color.


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[nysamara]

I was able to resolve issue... It was the laser power supply cable that was disconnected. Apparently that happened during transportation.

[copier tech]

I was able to resolve issue... It was the laser power supply cable that was disconnected. Apparently that happened during transportation.

That was a good find, you suspected the laser when you first had this issue. However it can't have been the 'laser power supply cable' I would have expected at error code.