Hello fellow printing technicians. I'm a Ricoh technician, but a customer asked us to look at a Samsung C9201, and naturally, I need some help from this forum.
The problem: The device at some point gets blocked and does not allow the user to work.
This blockage happens in the following way: When they send to print it does not respond and if they want to make copies, a very small notice appears on the screen indicating "wait". The client can only continue to work if he turns the device off and on, but this is not practical for the client.
Observations: On the screen it does not indicate faults of any kind, but in the history it does show codes such as "M2-1333" or "M2-1334".
Can these error codes generate this problem that I detailed at the beginning?
The problem: The device at some point gets blocked and does not allow the user to work.
This blockage happens in the following way: When they send to print it does not respond and if they want to make copies, a very small notice appears on the screen indicating "wait". The client can only continue to work if he turns the device off and on, but this is not practical for the client.
Observations: On the screen it does not indicate faults of any kind, but in the history it does show codes such as "M2-1333" or "M2-1334".
Can these error codes generate this problem that I detailed at the beginning?