I have an HP LJ MFP 432fdn that prints garbage non stop. The device is connected to a Windows 11 computer (with the lastest updates installed as of today). So far the following have been tried
That is to name just a few. The only thing that we can say for sure at this moment is that it is isolated to Windows 11 systems, as previous versions of Windows does not do this, and it only appears to be when the device is connected by USB cable. When connected via network this problem does not appear, but the customer does not have a network. It is a site office with a single computer.
We've also noted that you do not even have to have drivers installed for this problem to occur. we tested this on a laptop that was reset to factory defaults... within seconds of the USB cable being connected the copier will start printing garbage.
Most of the times the first page that prints will contain the following text, but it does vary.
GET /DevMgmt/ProductStatusDyn.xml HTTP/1.1
HOST: localhost
From what I can make out of this is that Windows is sending some sort of status update request to the machine which it doesnt understand and then starts to print the garbage.
Thanks in advance for any suggestions
- Disabled device status checks in driver
- Removed Driver and installed updated driver
- Tried other drivers, including the Samsung 4070 Driver
- Upgraded firmware
- Reset the device and format the SD Card
- Replaced the SD Card
- Replaced the Main PCB
That is to name just a few. The only thing that we can say for sure at this moment is that it is isolated to Windows 11 systems, as previous versions of Windows does not do this, and it only appears to be when the device is connected by USB cable. When connected via network this problem does not appear, but the customer does not have a network. It is a site office with a single computer.
We've also noted that you do not even have to have drivers installed for this problem to occur. we tested this on a laptop that was reset to factory defaults... within seconds of the USB cable being connected the copier will start printing garbage.
Most of the times the first page that prints will contain the following text, but it does vary.
GET /DevMgmt/ProductStatusDyn.xml HTTP/1.1
HOST: localhost
From what I can make out of this is that Windows is sending some sort of status update request to the machine which it doesnt understand and then starts to print the garbage.
Thanks in advance for any suggestions
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