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  1. #1
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    Post Samsung Xpress C480W prints color but not black

    Hi,

    I have a Samsung Xpres C480W which I purchased second hand. The waste toner cartridge was not empty, and the machine had a lot of dust inside. I have used a lot of time taking out parts and cleaning it.

    Now the printer prints OK in yellow, magenta and cyan. But not BLACK. I have tested many things - printing status reports, black images, black shapes, and text. Nothing.

    I have replaced the black toner with a new one. Same result.

    Everything seems to work except the black.

    Thank you so much for any suggestions!

    Regards,
    Bendik

  2. #2
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    Samsung Xpress C480W prints color but not black

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    Re: Samsung Xpress C480W prints color but not black

    buy a new machine

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    Re: Samsung Xpress C480W prints color but not black

    Quote Originally Posted by dalewb74 View Post
    buy a new machine
    That's super helpful. Glad you took the time.

    Anyone with some competency when it comes to parts in this printer? Since everything except the black works, there must be some solution - like replacing something?

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    Re: Samsung Xpress C480W prints color but not black

    Start by reviewing everything you disassembled.
    To avoid printing only black, check the grounding, the gear that moves the toner and even the laser unit.

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    Re: Samsung Xpress C480W prints color but not black

    Ok so I have reviewed and cleaned every part, and the inside of the case. With a dry microfiber cloth. It's not perfect, but I am guessing it does not have to be 100% clean everywhere.

    I have taken off and opened the laser unit, cleaned glass. It looked fine to me.

    I am not sure what you mean by grounding, and the gear that moves the toner - any details to what I do here?

    Thanks for helping man!

  6. #6
    Technician Xandy_73's Avatar
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    Re: Samsung Xpress C480W prints color but not black

    Quote Originally Posted by benmja View Post
    Ok so I have reviewed and cleaned every part, and the inside of the case. With a dry microfiber cloth. It's not perfect, but I am guessing it does not have to be 100% clean everywhere.

    I have taken off and opened the laser unit, cleaned glass. It looked fine to me.

    I am not sure what you mean by grounding, and the gear that moves the toner - any details to what I do here?

    Thanks for helping man!

    Grounding number 2 and 3 in the image...

    Capturar.jpg

    Capturar.jpg

    Capturar.jpg

  7. #7
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    Re: Samsung Xpress C480W prints color but not black

    Adding two attached pictures of the gear.

    I have tried to rotate the wheels. The toner is new, so it rotates. when inserted it is hard to rotate, but I have managed to rotate it a bit.

    What else should I check regarding the groundings?

    Thanks again
    Attached Images Attached Images

  8. #8
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    Re: Samsung Xpress C480W prints color but not black

    Quote Originally Posted by benmja View Post
    Adding two attached pictures of the gear.

    I have tried to rotate the wheels. The toner is new, so it rotates. when inserted it is hard to rotate, but I have managed to rotate it a bit.

    What else should I check regarding the groundings?

    Thanks again
    Also adding a test page - black is actually partly visible here.
    Attached Images Attached Images

  9. #9
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    Re: Samsung Xpress C480W prints color but not black

    Quote Originally Posted by benmja View Post
    Also adding a test page - black is actually partly visible here.
    Can also add that I did a grayscale print that turned out completely empty.

    I did a half-way test and did not see any black on the transfer roller or drum.

  10. #10
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    Re: Samsung Xpress C480W prints color but not black

    Quote Originally Posted by benmja View Post
    Can also add that I did a grayscale print that turned out completely empty.

    I did a half-way test and did not see any black on the transfer roller or drum.
    I would start with replacing drum. By the way when cleaning your printer how long have you keep drum outside the printer? Was drum exposed to the light or did you cover it with black sheet or hide somewhere in closed box etc.?

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