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  1. #1
    Field Supervisor 500+ Posts
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    samsung scx 4720f "document jam"

    customer says that they fed pages through the document feeder to fax and the machine came up with this document jam message. there is no paper watsoever however i think its a sensor that has come out of place. im not very familier with samsung machines i generally work on ricoh. customer cannot fax at all but only recieve faxes.

    bit of a mystery for me.

  2. #2
    Junior Member
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    Hi,

    did you get a solution with this "document jam" issue?? I have the same issue now.
    Even if you power off and on, display shows "document jam". No piece of paper, dust, aso. at the sensors.

    Thank you in advance

  3. #3
    Field Supervisor 500+ Posts
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    sorry. i dont remember what happened.

  4. #4
    Service Manager 10,000+ Posts
    samsung scx 4720f "document jam"

    JustManuals's Avatar
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    This Parts & Service manual can now be purchased for $12.77 and downloaded immediately after payment from
    Just Manuals | The Internet's largest selection of manuals | Instant Downloads


    Paul@justmanuals.com

  5. #5
    Junior Member
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    i found the solution by myself

    after cleaning all sensors, checking the circuit board in the feeder with no positive result, i took a closer look at the the cable between the feeder and the machine. i tested the continuity from connector to connector and actually i found 3 broken wires.the position is located between the feeder and the machine, where the cable is most stressed. I opened the cable carefully with a sharp knife and soldered the cables. Works perfect again..

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