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Ended up being the locking lever of the waste toner box. Was also shifting the image over to the left by about an inch for some reason

Got a new XC9445 with really poor print quality. Customer sent over examples of what's happening, they say it's 80 gram paper and all settings are correct, closed today so not had chance to take a...

Have the same issue with a C458, toner will turn and K hopper will load in service mode but gradually TCR sensor drops to 0% because toner doesn't replenish while printing, all colours work fine.
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Sorry that's my bad then, was using Lexmark mobile tech and didn't see the precautions section, probably would have noticed on the PDF. Other manufacturers have a note next the the specific part...

Anybody had issues swapping control panels on these?


Had an XC9245 where the casing had cracked around the touch screen, it was working fine otherwise. Swapped with one from an XC9235 and got...

I don't think it's registered for cloud services, only been selling Lexmark's for around 4 years and never enabled that function. Sounds pretty handy tool though, specially now we've got around 40...

Hi, Does anybody know if there's a way of accessing the event log through the embedded web server? Need it for a warranty claim but the customer is a 2 hour trip away.

Could always get them to...

Turned out to be a faulty cable running from the front usb to the MFPB. Once it was swapped the machine tried to go into FW update mode but got stuck on 2 bars, tried recovery & sata FW but same...

Just in case anyone's wondering, you can allow or restrict USB firmware update in - Administrator settings -Security Settings - USB Connection Permission Settings - External Memory (Service) - FW...

Thanks for the replies.

The FW0002 file is on the USB root and works fine in other C308's, the USB light flashes when turning on others but not on the faulty machine

Tried with HDD unplugged...

Hi, Having issues with a C308 which won't load firmware through a USB stick. When booting up holding the stop key the dot in the top right appears and hangs for about 15 seconds then just boots up...

Thanks for the info Gift

I've just refurbed a C308k drum with parts taken from a used C250i colour drum which I need to fit to a C450i machine. Swapped the rear cover, charge contact, drum gear...

Hi, Does anybody know if there's a firmware update to allow the 3050ci / CDC 1930 to scan to SMB2?


We stopped dealing with Utax a few years ago so I no longer have access to their bulletins /...

Had issues at a graphic design college around the same time you did, printing from mac's to a konica c308, they've just logged another call saying they can't print from Indesign at all now after...

Just wondering if anyone knows how to change between saving each file individually & saving as a single file when scanning to email on this model?

The following issue has been reported but I can't...

Hi just a quick question about firmware update procedure on the C250i range. I have access to the Develop website and can download the firmware but can't find the service manual anywhere to view the...

Thanks Eccelobo, I'll have them check it's running the latest PS driver

Just wondering if anyone has knowledge on printing from Adobe InDesign? Had a graphic design college contact me with the below issue. The machine was serviced recently and is printing fine...

That's a good point Blackcat, they're all at precisely the same time so you could be along the right line with what you suggest. Think I'll forward on the event log to Lexmark & see what they have to...

Went to an XC9245 yesterday at a customer complaining the copier wouldn't print, checked the network connection and everything was printing fine. I printed the event log summary and around 30 pages...

I've had this problem on quite a few of these machines pretty much straight out the box, in some cases we've had to change to another model as the ADF was constantly multi feeding and jamming even...

Are you sending as PDF? Try compact PDF to see if it makes any difference.

I've tried it on 2 machines with GC2-W4 firmware and both worked for me. Make sure to set software switch 25 to B0 after loading firmware then reboot machine, after that go into enhanced security to...

Yep that's the one - in enhanced security mode

Found how to resolve this issue now - First load the latest W4 firmware then turn on Dip switch 52 in service mode.

This makes the duplex much less noisy but does reduce the speed so only turn on...