Hi
Can't shift the padlock on the touch screen. Spent 5 hours on it, over 2 days. Customer has Papercut but this has been switched off. Web connection is possible and I have factory reset the...
Type: Posts; User: Guy Milner
Hi
Can't shift the padlock on the touch screen. Spent 5 hours on it, over 2 days. Customer has Papercut but this has been switched off. Web connection is possible and I have factory reset the...
Have exactly the same on a C368. Replaced MFP PWB - same error. Original MFP PWB put back on with a new emmc PWB - same error? No answers, as yet?
Looks like an apology is on the cards! I rushed into responding, before realizing I had a lamp problem on the Bizhub 240f!
I have attached the information I followed, but unless they are closely...
I had this a couple of weeks ago. There is a bulletin. I didn't need to update firmware, but did carry out what the bulletin suggested and it hasn't come back in for that fault since.
It was the Print Head. First time we have had an issue with a complete PH on the newer kit.
Nothing blocking the laser, from what we can see, but we will change the complete PH anyway. We suspected the transfer roller, for black, in the ITB. Replaced the unit and checked for poor...
The second example is an A3 (127 halftone) test page, so that should answer the feed direction question. The fading is from middle to rear. Printhead is a good call. We had the unit out for a...
A problem that has stumped 2 Konica Minolta techs, with over 25 years experience each!
We have a C364 (non e) with fading black on one side. Colours are perfect though.
3434234343
See...
Thanks,
It was a new CIS assembly fitted first time round, but we suspected that it could of been faulty. We ordered a second one, along with the flat ribbon cable and it corrected the fault....
Hi,
Struggling with a fault on a C25.
Original call was for noisy. On arrival it was the CIS (scan lamp assy) continually trying to drive to the left and hitting the frame. Tried a few manual...
Turned out to be the MFP boards. Both machines were replaced.
Konica replaced both our C308s....so far, so good.
Thanks Jason!
I have ordered one, after the first machine went down. Perhaps we have a bad batch of HDDs on the C308s, if two at the same customers have gone down?
Back in tomorrow morning. I will check power, due to the fact that both machines give the same fault. Thanks.
We have two very new C308s in one customer (less than 600 copies on both)
Both came in for error code CFA14 within a day of each other. If you uninstall the HDD, the machine won't error, but this...
The dual scan problem was never resolved. We replaced virtually every component in the machine!!
The machine was swapped......
Hi, thanks for the post.
We have previously swapped the complete DF-702 and the problem remained on the original machine.
We've had plenty of issues on the DF-701 with the cleaning roller/brush...
Update, but still no conclusion.
KM tech specialist attended a week ago. The fault has gone, but only by disabling the CIS cleaner roller/brush.
Obviously this isn't an answer for us...
We have now done the above. Konica Minolta UK Tech Support will visit this week.
This is turning out to be the worst problem I've had in 30 years!
Dual scan - side 2s are readable, but either a light grey background or quite heavy background and lines (intermittently, but when...
The cable from dual scan board to mfp board ? No, just the board.
Will try to attach samples30203
Replaced the DSI PWB ( Dual Scan ) on Friday. No good, returned today with the same problem.
Next step is to reset the MFP board with the reset tool. Failing that, the MFP board itself.
We have replaced the motor and p.i sensor for K. So far, so good.
Thanks,
Has already been ordered for delivery tomorrow and hopefully will resolve the problem.
Will update.