Search:

Looking for the service manual for the C255/C355.

Also firmware if available

Thanks

I am in need of firmware for a 4500i, or info on what firmware is current on this model.

Thanks

As per my last post that requires admin rights to install on the clients, hence a non option per the customer

I feel like you are seeing some option that was presented that I am not. I can,
1. Deploy drivers to the workstations using admin credentials(which the customer does not want)
2. Do nothing and...

To mitigate the Print Nightmare vulnerability you need admin rights on workstations to install print drivers, per

KB5005010: Restricting installation of new printer drivers after applying the...

Amusingly this is the exact opposite of what I have experienced in the field. Several times I have removed the machine specific to use the universal to get access to functions that were not working,...

This is what I would normally do, however, this requires administrator rights on the clients and in the current environment of my customer that is not available to the end users. Does anyone know why...

I have a customer who has the V4 universal driver installed on a 2019 server. The clients use a Enhanced Point and Print driver, as they should. The problem is they cannot used the locked print...

Normal Panel WIM access, I am not aware how to see airprint settings from the panel

Certificate is installed, the menu where you would turn airprint on/off and set its name is missing.

The machine is about 8 inches from the wall behind it and there is nothing close on either side.

The customer was asked and it was not an ozone smell, at least as it was described/asked.

If the...

We have a new(to us) machine in the field and we seem to be missing airprint from the network section of the configuration

Machine is a MPC4503, firmware is current.49415

The filters have been cleaned and all fans are working

We have a MPC4502 that has started to "overheat"

The machine does not trip a code, there was a smell and some very noticeable discoloration on the top of the duplex door and the vents above the...

Is there any chance you have the info for the C350 firmware?

Thanks for this. This is not a style of TSB I am familiar with. Looks like TSB 35R.

That said, this is exactly what I am trying to avoid. It makes the WIM flag as insecure on any current browser....

TSB 058 on what machine? Also they wont talk to me as I am no longer attached to a dealer. Hence, this forum.

The most current machine was a C2503

Never heard the term customer engineer before. I am a Ricoh trained technician(even on this model). I no longer work for a Ricoh dealer.

I also have never...

We have a few customers that are using airprint. We create a device certificate to enable this. The machines now load their web pages in https, but as insecure. What are the options for using valid...

I have lost my miniLPD and miniRaw files. Would anyone be kind enough to send them to me? If anyone has found any alternatives I would be open to that as well.

Thanks

I tried holding F1, I saw no change, and was still unable to do the erase all data.
The service mode options work for basic purposes, the User Tool option does a secure erase and everything in one,...

I am logged in as admin, Auto delete temporary jobs is OFF. If I delete the temporary jobs, and/or turn it on there is no change.
I have also swapped out the HDD at this point.

We have a MP4054 that we are wiping for resale. Normally we use the erase all memory option in user tools to do this as it clears customer settings as well. The machine we have currently will not...

I dont have much hope, but I have a customer with both an old MPC4500 and a newer MPC4503. The color output on the mpc4500 is what they have become used to. The MPC4503 printer much close to what is...

I have followed the manual suggestions, swapped toner, checked connections, replaced RFID_CPU and antenna, replaced RFID_AFE, replaced BCU. At best they provided temporary relief. The sub code...