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Is that the sensor behind the draw?How do you access to that?

We changed the whole draw so it can t be the guides,we ve taken off auto but cant find how to manually set paper size and orientation.And we still have the issue of it not recognizing paper in the...

We ve got a C224e with draw 1 problems.It randomly shows A4 as 81/2 by 11 then ??? and it does not recognize paper in the tray but the light does not go on, but it does when you open the draw. We...

We had a similar problem with a C220,and solved it when we replaced the transfer belt.

I ve had an issue with swopping a 2nd hand dev unit in a C224 and a C280.A quality issue with both indicated that the dev unit was faulty.In the past we have put a 2nd one in with a new chip in,and...

is that the lump of plastic on the right hand side that stops the drum going in a colour slot?

They are OEM black drums with colour chip, the counter zeroed but not change the installation date,the colour does not register on test.The drum we replaced was a black drum with colour chip and that...

We have tried to colour chip a black drum for a c258 and no colour is trans ferred are we missing something.we did remove the block on the drum so it fitted.Thanks

we have had a problem with 2 C224,when you scan an A3 colour copy on the glass the right hand edge is not right ( see attachment).we swopped the whole scanner problem solved,back in the workshop,put...

We ve got a c224e refurbed,fine when we put it in.Then had issues with faded colours.Replaced transfer and did grad adjust,the print for adjustment the colours were vibrant and bright,but when we did...

I m curious if anybody has an explanation for our problem.C220 series and the tray does not lift,but when you swop the transport assembly hey presto it lifts.

What on the assembly makes the paper...

We have a C284e which had old firmware.When we tried to update we had no response to download, the copier warmed up as usual.The odd thing was that it treated the stick as an external memory.it was...

we did find a solution, when you put the new board on you must download K8 firmware at the same time.we were advised that sometimes you might need to reboot but it comes right. thanks again for input.

we have had acouple of biz c224e freeze and swoped the SSD boards from other copiers with sucess.When we bought new boards from KM they froze.No information was forthcoming from the service...

We discovered a card reader,it was that ,that caused the beep how simple!!!!! Thanks all for suggestions.

We have a c224e out and even though the sounds are off when in low power mode or sleep mode it beeps every 20 secs or so. It s driving the user mad as he likes quiet,I can see his point.Thanks for...

thank you it bwas the ssd board, I don t suppose you know the part no for it.It s not listed on our KM parts list.

We have a C284e that when switched on begins warming up screen starts up then after 30 seconds switches off then restarts and so on tried firmware no go .

We have a c360 that had a very annoying loud squeak at the end of the warm up sequence and at the end of a copy cycle.I noticed various threads.After we got it back in the workshop striped it and...

problem solved it was the transfer belt, its so easy to get in too deep,always try the easy things first.One day Illl learn. Thanks

As I said in the original thread we did try the colour registration adjustment.As far as I know the customer was just printing as normal.

We have a Biz C364e,fine on B/W but any colour would produce bluring.Spent an age with colour registration adjustment but could not get it right.Re did the firmware checked the transfer,will have...

We have been having problems with the DF 617 on c220 range where it pulls in multiple sheet .Even after changing all the rollers and giving a good clean it still does the same.Is there an adjustment...

We have simalar problems with the 423 etc with a Z fold jam just as the paper goes into the registration unit.we relpaced the whole door bingo.

We have a C654e in the field great MFP does loads of work.One problem the cyan IU has rarely reached full life,and has failed a number of times less than 10% in.

We had a similar problem with a...