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Thanks for your replies. I ordered the "black piece". I will let you know.

Hello,

We have a FN27N that prints the document but hangs in the middle. I have added a picture below. Every time i print the spring pops out. I allready replaced the springs and rollers, but...

Hello,

A customer site has several MX2630 and BP50C26 in the field. The IT wants to connect them through the microsoft print connector. The BP-machines work fine, but the MX2630 acts strange. For...

Thanks for your replies.


First all the machines have the latest FW. This BP was the first machine that we setup from scratch. We made copies of that one and deployed it to the others. I believe...

Hello,

At a customer site we have 10 x BP55C26. One of these has a problem sending mail once in a while. The machine doesn't show any fault on the display. The machine sends, but never delivers...

I finally found it. There was een piece of paper stuck in the exit unit. Because they have a internal finisher it was hard to see. Thank you all for thinking along.

Regards,

Ramon

@mloudy. What does sim 7-1 exactly do. The manual says that 7-1 is "Used to set the operating conditions of aging"

I will try to do that and see what happens. I will let you know

That's correct. I manually checked the sensors and they work.

I checked through simulation codes 30-1 / 30-2 / 4-1 / 2-2 the sensors if they react or not.

Hello,

I went to a customer site that has a MX-3071 with the message on screen that states that there is a paperjam. I checked everywhere, but couldn't find any piece. I checked the sensors and...

We have replaced the fuser (because it was necessary) and still we had the squeak. When we tried to use 25-2 seperatly on colours developers we also hear a squeak.

Hi,

Have u figured out what caused the squeak?

Regards,

Ramon

The customer wants to use pincode printing. They also want it to be the default setting in the printer driver (so far so good). Now they want the user to only print with pincode, so if the user would...

Hello,

A customer has a B355W. A couple of months ago the machine gave the code E7-03. We replaced the HDD and the error was gone. Now recently the code E7-03 returned. Does anyone have any ideas....

Hello,

I'm a bit in a struggle. Within the "dedicated" printer driver of a BP-55C26 (or other models) you can set a "policy" options on the configurations tab. An option that i want to use is...

Hello,

At the customer site there is a Sharp MXM5071. The machine gives the codes TK / MCK. The problem now is that the machines stops all print jobs because of the maintenance message. Sim 26-38...

Thanks for all your reply. I have read the attachment from "PrintWhisperer". I see a lot off ecosys models but i don't see the PA4500X in the list. Are you sure this has to be done for this model as...

Hello,

At our customer site we have replaced a ecosys P3045DN with the kyocera ecosys PA4500X. In the "old" P3045DN they have a barcode module (see image, left SD-card). We have been told that the...

@dalewb74
- updated firmware? latest FW 02.70
- updated software? I downloaded the latest 64bit adobe acrobat
- update print driver? I installed the latest PCL6 driver


@mojorolla
I tried the...

I allready tried the option "print as image", no luck

Hello,

On the customer site we have installed a sharp BP-50C26. When they print a "PDF" (this is an export from sketchup program) in color (see attachement, small peace of the drawing) certan...

Hello,

A customer has a Sharp MX4140. Out of the blue the machine gave the message to replace the black toner. After replacing the toner the message is still on the display. We also tried another...

Hello,

We have a MX6071 with a FN27 (internal finisher). We keep getting the message "close the finisher front cover", even though the cover is closed. I have tried swapping the cable that should...

Hello,

The customer site has a MX3071. They work with LDAP SSL. Within the LDAP settings the port is set to 636 and SSL is checked. The printer can connect to the LDAP server.

Now on server...