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case was logged yesterday so will send feedback once I have some thanks all

Rather 2 days than 2 weeks, logging a case in South Africa takes a while before they get back to you with a solution

Option A was checking here, option B is now to do exactly that

That will be awesome thank you

I checked that, all the cables are plugged in there..its a bit more visible on the other pics

Hi All, please see pics attached, you will notice there are no spare cables605756057660577

Yes, I am just as puzzled, the 10's don't have the cable, we checked 2 machines just in case there was a factory default or something, but confirmed we are going back tomorrow, will get some pics of...

Correct, the current 4504's that the client has was installed with no issues.

unfortunately I didn't take any pics and the client is a bit far from us so I just thought maybe someone came across it before I go back there, might be going back tomorrow will get some pics if I do

Hi Everyone,

60561I have a new IMC4510 machine, the optional counter interface does not come with any harnesses, the service manual says to remove a connector from the main board and install it...

Thanks for the info, client contacted their software dept and it seems it was a streamline issue, appreciate the help

Hi yes latest package updated, the machine shows the general switching off screen where it says estimated time 5 minutes or whatever it usually is

Hi all

Not sure if this is an easy silly fix or not, but I have never had this issue before, as soon as you switch the machine off and then back on the timer settings automatically reset, no other...

Also check the fusing sleeve, 3rd pic looks like the fuser but can't tell for sure

Oh wow thanks Slim

Hi all,

Just wondering if anyone knows if this certification carries any weight?

thanks

Thank you Daniel, I do know how to fix the issue I was just querying if anyone has been having these issues more recently. :D:D

I had the exact same issue with an IMC3500, stripped it and found tiny (probably lizard) droppings, checked all the harnesses weren't chewed or anything, found some (what I'm assuming to be urine) on...

Hi all,

Just to query, has anyone had like alot of SC899's recently? for some reason in the past 2 months we've had like 15 clients come up with this code, has windows done another big update?...

Exactly, I didn't think there would be until I noticed while looking at another machine that one had a sticker on the back and the other did not, then I looked at my machine and both had stickers on...

Hi Friends,

Update: you will never guess it, the previous tech that went out replaced the tray 1 feed motor with a tray 2 feed motor which was causing these issues! Once I replaced the feed motor...

update: I have changed the feed stations and reg sensor and motor, still makes no difference, I have ruled out the feed stations since it does this even through the bypass tray.

We've had a client empty the dev units after the machine required the waste toner to be emptied as well, seems more common than I thought. ;) I did however have the toners going straight through the...

Hi all

Please could I have some assistance, I have an IM2500 that shows J001 and J012, every page jams and the machine only has 24k on the clock.

I've tested input and output on the following...

thank you, please excuse my ignorance but is it possible to do all this if the client is not using the virtual server as a print server? I'm not sure exactly what they use it for, but they just need...